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Jacobs Quality Manager - Operations and Maintenance in Atlanta, Georgia

Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology – we're integrating a multitude of these solution elements to build the smart environments of tomorrow.

Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.

Your Impact:

Our People and Places Solutions line of business is all about solving our client’s most important challenges. Through the delivery of our operations and maintenance services, we make it simpler and more seamless for cities to provide residents with clean water solutions and successful utility management, for manufacturing clients to continue to produce their critical products and innovate for continued improvement, and for communities to focus on what matters most to them – people.

As the Quality Manager position at the Atlanta Airlines Terminal (AAT) Operations and Maintenance project, you’ll be responsible for ensuring that various planning, monitoring, and document management processes that affect the efficient delivery of client services at the Hartsfield-Jackson Atlanta International Airport are executed effectively. You’ll focus on the maintenance and application of the project’s certified quality management system (QMS) to drive a project culture of continuous improvement in compliance with the ISO 9001: 2015 standard and client (Atlanta Airlines Terminal Company, LLC) requirements.

As the Quality Manager, you’ll:

  • Lead efforts for continued compliance, certification, and support of the project’s ongoing contractual requirement to meet ISO 9001: 2015, as well as any future revisions to the standard.

  • Partner with senior and frontline leaders and field technicians in the creation and maintenance of quality management system documents that serve to standardize how work is performed and services are delivered to meet established performance standards and client requirements.

  • Ensure the resolution of internal and external corrective actions and preventive actions using established quality management system processes and recommends process changes to improve management of the system, customer communications, and service delivery.

  • Plan, schedule, and implement the required annual quality management system management review, and internal (ISO & BRAT) and external (ISO) audits to comply with established schedules and ISO standards, including the documentation and resolution of findings of noncompliance and opportunities for improvement.

  • Maintain the quality management system controlled documents library, including all document change revisions; measuring/monitoring equipment calibration logs; forms, administrative and technical work instructions, and other associated documentation required to provide objective evidence of project compliance with quality management system requirements.

  • Evaluate project and operational risks to effectively implement quality management system and recommend corrective and preventive actions to mitigate and control risk.

  • Develop training programs and instructional guidance to support the quality management system’s management, customer communications, and service delivery processes to ensure full integration with project daily operations.

  • Assist with project onboarding processes to ensure new team members are introduced to the quality management system during new hire onboarding.

  • Partner with the project leadership team to capture and analyze data for the development of quarterly business reviews (QBRs), annual business reviews (ABRs), and other client reports and presentations.

  • Provide administrative support and engage leadership team in the maintenance and training requirements associated with the project business continuity plans.

  • Prepare and submit monthly key performance indicators (KPI) and special project reports.

  • Provide administrative support and objective evidence documentation of Jacobs compliance with asset management system business processes to assist client with maintaining ISO 55001: 2014 certification.

  • Lead special projects and assignments to support client requests and drive a project culture of continuous improvement.

Here’s What You’ll Need:

  • Bachelor’s degree (BS/BA) in an applicable and related discipline or equivalent experience required.

  • Three to five years project delivery experience working as a quality manager or similar position in a manufacturing, industrial, large commercial, educational, institutional, or similar setting.

  • Valid driver’s license with the ability to be covered by Jacobs liability insurance carrier.

Ideally, you’ll also have:

  • Master’s degree in an applicable or related discipline

  • An ASQ or other professional designation such as Certified Quality Improvement Associate, Certified Quality Auditor, Certified Quality Engineer, Certified Manager of Quality/Organizational Excellence, Certified Reliability Engineer, Six Sigma Black or Green Belt, or Certified Facility Manager

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) .

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.