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Jacobs Operations Manager - Process in Birchwood, United Kingdom

Your Impact:

At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities.

People are Jacobs’ greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay, free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships.

We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations.

Work-life balance and flexibility is a key focus area for Jacobs. We’re happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business.

About the Opportunity

The Operations Manager is responsible for leading a team of engineers / specialists in the delivery of highly value adding solutions to key clients, championing innovation where possible. Responsibilities will include: building strong value adding relationships with key clients, providing solutions to meet their needs and challenges, maintaining high levels of delivery performance and client satisfaction, pipeline and forecasting management, managing team performance, facilitating team capability and skills development, and actively driving recruitment.

Growth will also be a key focus area to support a growing client base and maximise the securing of opportunities in current and new growth markets.

Are you good at spinning plates?

It’s not something you see very often on TV these days, but figuratively, it is a very useful skill, one of which is vital if your goal is to keep nuclear power stations operating safely, contributing to the UK’s Net Zero carbon target, or to help prepare them for decommissioning.

The UK’s five operating stations deliver 16% of the UK’s power, and it takes a large team delivering 100’s of projects to enable these stations to continue generating as well as defuel the three stations that have ceased operation - and that’s a lot of plates.

And this is where you come in

Your role will be Team leadership focused on the care, wellbeing, personal development and career development of our staff aligned to Jacobs core values and expectations. If you’re familiar with project delivery, you’ll know that they have plenty of moving parts and complexity, which is why you’ll be working alongside our Operations Managers and with our Framework Service team too.

People are at the heart of everything we do

Centre to the success of the role will be your people skills, building effective relationships and interacting with multiple internal and external stakeholders in multiple locations.

You’ll also work closely with colleagues to support activities that offer the best service to the client. Through your interactions, you’ll be able to gather useful intelligence on client needs and work with the team to deliver innovative solutions.

You’ll utilise your strong communication and engagement skills to achieve client, people and business outcomes, working with your team and peers that are based in different locations across the UK.

As well as focusing on the support to this framework, you’ll get involved in other aspects of our high-performing business. We’re continuously evolving and growing the business, so there’s plenty of opportunity to evolve and grow your skills and career too.

This role will be based at one of our Jacobs UK offices and will require some presence on generating nuclear sites. We put flexibility at the heart of what we do and we’re happy to consider flexible working patterns. Key responsibilities:

  • Developing and growing strong, highly value adding client relationships through privileged positions and interfaces linked to existing framework agreements

  • Building relationships within Jacobs to deliver value adding solutions to our clients and to enhance delivery

  • Proactive, client intelligence lead business development and account management including the tracking of prospects pipelines

  • Identifying new opportunities and collaborating with other stakeholders to realise benefits

  • Championing innovation, value and efficiency to help different Jacobs offerings as the best value solutions for clients

  • Working collaboratively with framework partners and other suppliers where it provides the best value solution for clients

  • Ensure excellent project execution, meeting or beating the delivery commitments made

  • Ensuring that all work undertaken complies with the H&S, Quality and Governance requirements of the business

  • Producing the financial forecasts for the delivery area and ensuring that the forecasts are accurate and up to date

  • Identification of improvements and drive initiatives to enhance the aims of the business and project performance to ensure maximised benefits and value-added outcomes

  • Ensuring the incorporation of ‘best practice’ into project / task delivery whilst embedding sustainability in solutions and project delivery

  • Coordination of resourcing/recruitment needs, and leading with candidate interviews, candidate selection and approval process

  • Ensuring that all operations are transparent, ethical, effective, efficient and in line with the Jacobs vision, mission and strategic goals, with appropriate governance in line with company policy

Here’s what you’ll need :

  • Excellent leadership, collaboration and team working skills

  • Positive people focus, both internally to inspire our people and externally to listen to client needs and provide focused solutions

  • Degree or equivalent qualification / experience in a relevant technical or business discipline

  • Ability to think strategically and clearly define, communicate and deliver a business strategy

  • Experience of business development and the production of winning bids for the provision of successful technical services and consultancy that comply with corporate governance

  • Good understanding of financial and commercial aspects of operations management

  • Able to communicate effectively and develop relationships with at all levels of the business and external organisations

  • A clear focus on collaboration and growth

  • Good written and verbal communications

  • Experience of managing / oversight of high performing projects and project delivery

Our Culture

Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. (https://careers.jacobs.com/life-at-jacobs/)

We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we’re more connected, and if we are diverse, we’re more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity – ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women’s – find out more about our employee networks here. (https://www.jacobs.com/about/inclusion-and-diversity?_ga=2.1062705.1096535124.1626879887-1704311048.1575562676)

Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit www.vercida.com to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), contact the team (https://www.jacobs.com/contact/careers2) .

Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know. (https://www.jacobs.com/contact/careers2)

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.