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Jacobs Facilities Management Workspace Delivery Lead in Bridgwater, United Kingdom

Your Impact:

At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow. With more than 55,000 people in 40+ countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities.

People are Jacobs’ greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations.

Work-life balance and flexibility is a key focus area for Jacobs. We’re happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business.

About the Opportunity

The FM Workspace Delivery Lead reports directly to the Site Operations FM Service and Area Manager and is responsible for the delivery and implementation of the workplace planning for office and other internal building areas, maintaining a database of space use and furniture fittings equipment. Responsible for ensuring the efficient delivery of a singular but substantial support service in accordance with all safety, quality time and cost parameters to meet the needs of the HPC construction project for accommodation space and work areas. The FM Workspace Delivery Lead will provide leadership, input and advice for their scope of work to support the effective use of the buildings for operational use – and may be involved in all stages of the strategy, procurement, planning, implementation, contract management and operation of their key service and contract area.

The FM Workspace Delivery Lead will be responsible for developing, reviewing and amending policies and procedures that underpin the workspace strategy and delivery within their work area, and may also be called upon to help prepare detailed specifications, in support of the in contract procurement process.

The role holder will provide the strategic and operational planning for the delivery of all workspace areas in NNB supplied buildings and if required contractor supplied building internal work areas. A CAD service and lead manager is provided by G4S FM to support the delivery of the workspace management. Key responsibilities include the operation of all NNB owned office building facilities to achieve financial and commercial targets whilst ensuring compliance arrangements throughout the project lifecycle. The role involves engaging with and management of the relationship with key stakeholders and customers to provide, monitor and improve the workspace management services delivered.

  • Manage day to day the provision of a workspace management service for NNB office buildings and facilities for existing and future building areas

  • Manage and be directly responsible for a specific service contract deliverable to support the role with CAD and moves management

  • Be accountable for ensuring all statutory, regulatory and site controls are complied with

  • Form effective relationships with their service contract partner and lead manager for the service; clarity, respect, positivity, humility and integrity

  • Ensure the CAD and database software packages are suitable for use of the team to maintain Master drawings and data files

  • Ensure the contract partners team are fully competent to perform their assigned roles – and that any shortfalls are reported to the Service Manager without delay

  • Develop and implement plans to ensure service delivery meets or exceeds the expectations and project work schedule – includes collection of forecasting information on workforce requirements

  • Ensure early intervention to avoid any escalation of issues affecting service delivery by working in the spirit of a ‘one team approach’

  • Define the work scope to be delivered within the contract or package of work and the interfaces with all other elements of the project.

  • Anticipate and resolve any issues arising with the G4S FM contract for package of works and services, identifying risks and facilitating their resolution or escalate to Service Manager

  • Support the preparation of monthly reports workspace management including safety performance, performance against SLAs, performance against KPIs, financial reporting, project forecasting and forward planning

  • Address office building technical and service delivery concerns and develop solutions for approval.

  • Co-ordinate the delivery of workspace services and play a key role in managing the process to include:

  • Safety management

  • Quality management

  • Environmental management

  • Risk mitigation

Here’s What You’ll Need:


  • Degree standard education in related subject or equivalent experience.

  • Experience of working with and developing budgets.

  • Management [or leadership] experience in a service lead environment.

  • Must be confident in own abilities and be able to deliver in a dynamic environment.

  • Willingness to learn from both successes and failures.

  • Proven experience within a workspace management service

  • Excellent communication skills and able to strike up effective working relationships.

  • Must be willing to work with our local supply chain partners in a cooperative way.


  • Recognised and certificated ‘Behavioural Safety Programme’.

  • Recent IOSH accreditation [or equivalent].

  • CAD training or qualification

Our Culture

Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs.

We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we’re more connected, and if we are diverse, we’re more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity – ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women’s – find out more about our employee networks here.

Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit www.vercida.com to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role

If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team.

Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.