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Jacobs IT Analyst III/IV in Buffalo, New York

Challenging Today. Reinventing Tomorrow.

We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.

At Jacobs, we challenge the status quo and redefine how to solve the world's greatest challenges, transforming big ideas into intelligent solutions for a more connected, sustainable world.

Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow

Your Impact:

CH2M HILL BWXT West Valley, LLC (CHBWV) is an environmental management company under contract to the Department of Energy (DOE) whose mission is to decommission a former nuclear fuel reprocessing facility. CHBWV is located 35 miles south of Buffalo, New York, close to excellent ski resorts, boating, and fishing on Lakes Erie, Ontario, and Chautauqua.

To apply for this position go to: http://www.chbwv.com

Job Summary:

Supports information systems by performing several administration-level tasks which include Information system (IS) Security, IS architectural planning and administration, new system integration, account administration, troubleshooting, patching, and other IS-related duties as assigned

Duties:

Must be able to perform the essential functions of the position, with or without reasonable accommodation.

  • Maintain a safe and healthful work environment by following established safe work practices and procedures; investigate and report identified safety concerns or situations.

  • Adhere to standards contained in the Company “Code of Conduct,” Company EEO practices, and DOE directives.

  • Perform work at advanced and complex levels relating to hardware and software diagnostics, problem identification, problem resolution, and coordination of repairs as assigned through the computer services support desk operation.

  • Responsible for coordination of delivery, acceptance, and installation of PC hardware and software at designated locations.

  • Determines operational objectives by performing needs assessment with customers; evaluating output requirements and formats; defining hardware and software requirements and capabilities; making recommendations on appropriate hardware and software; implement recommendations.

  • Prepare customers to use personal computers and software by providing on-the-job guidance; develop and implement training plans.

  • Provides a reference for use of personal computers by writing and maintaining user documentation.

  • Plan and design PC support systems.

  • Develop and monitor policies and standards for allocating and assigning office automation equipment and resources.

  • Perform advanced and complex hardware and software diagnostics, problem identification, problem resolution, and coordination of repairs as assigned through the computer services support desk operation.

  • Identify and secure backup systems and written policies and procedures relating to system assurance.

  • Establish technical documentation standards for network architecture.

  • Design, develop, implement, and provide recommendations for new network applications and projects. 14. Maintains historical records by documenting configuration and revisions; ensuring records are filed.

  • Prepares reports by collecting, analyzing, and summarizing information and trends.

  • Maintains client confidence and protects operations by keeping information confidential.

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

  • Regular attendance is required.

  • Contribute to team effort by accomplishing related results as needed. Under limited supervision, professional-level level activities in more than one of the following functional areas of information technology.

Windows Administration:

  • MS Windows Active Directory (AD) administration including troubleshooting and administration of user accounts, group policies, login scripts, etc.

  • Deployment, installation, and maintenance of Windows OS (Windows 10, Windows Server) Support IS Cyber Security Initiatives:

  • Works closely with the site’s key Information System Security personnel supporting the following duties:

  • Windows Patching – Perform Windows operating system patching and methodology for installing patches on several hardware platforms. Relied upon to support installation and deployment of new software releases, system upgrades, and critical patches.

  • System baselining – Support the IS group with development, documentation of, and ensuring systems stay within site-developed baselines.

  • Participate in the Conduct of Operations and Incident Response activities.

  • Develop, revise, and maintain the Cyber Security Program Policies, Procedures, and departmental technical instruction documents.

  • Follow established departmental change control policies and procedures.

  • Responds to external data calls and audits by gathering data; answering questions; preparing and submitting responses.

  • Identifies security improvements by supporting internal system security assessments and evaluating trends.

  • Support monthly, quarterly, and yearly internal audits and self-assessments.

  • Support compliance with site security posture (NIST 800-53 guidelines) by following guidelines and requirements; implementing security controls.

Device Management:

  • Provide support with the distribution of updates and fixes to operating systems by utilizing Windows Server Update Services.

  • Support of Windows Server Update Services and other third-party Patch Management tools.

  • Perform software/application deployment using Windows AD and third-party solutions.

  • Support and manage the organization's servers, desktops, laptops, and mobile equipment.

  • Participate in decisions about buying future hardware or software to upgrade the organization’s network.

Network:

  • Perform general administrative activities on the network including granting rights to users, installing printers, and setting up print queues.

  • Provide backup and data integrity of network applications and data.

  • Design, develop, implement, and provide recommendations for new network applications and projects.

Here’s What You’ll Need:

Education/Experience:

Bachelor’s degree from an accredited university in Information Technology, Computer Science, or related field and a minimum of four (4) years of related experience or equivalent combination of education and

related experience.

Preferred Qualifications

  • Experience in Exchange and SMTP gateway operations.

  • Experience in VMWare version 7.

  • Experience in Oracle version 19c.

Other Requirements:

  • Must have a fundamental knowledge of computer technology principles and practices and working knowledge in the area of expertise. Must have mastery knowledge of industry network standards.

  • Must possess mastery knowledge of computer technology to successfully complete difficult assignments. Must possess familiarity and functional competency with standard computer programs, basic skills in oral and written communication, and developed organizational skills.

  • Knowledge and experience with MS Windows Active Directory (AD) administration and Windows operating system patching.

  • Knowledge of and understanding of network TCP/IP administration and troubleshooting.

  • Working knowledge and understanding of enterprise antivirus solutions, endpoint data protection, and encryption.

  • Must be able to work independently under consultative direction, be technically competent to work on the most complex computer technology activities, and, recommend changes in systems and procedures. May act as lead person or technical expert to direct the work of others, develop and implement special projects, develop procedures, and mentor others.

  • Must be able to research and lead the resolution of complex technical issues. Problems at this level req re the integration of ideas, concerns, and interests in more than one area. Must be able to utilize extensive creativity and in-depth technical expertise to determine optimal solutions to problems that arise.

  • Must be able to use independent judgment to perform, identify, and analyze diverse work control responsibilities involving different and unrelated processes and methods.

  • Must be able to isolate and define unknown conditions, resolve critical issues, or develop new theories according to industry principles, theories, and laws.

  • Must be able to interface with individuals or groups from inside and outside of the organization and senior management. May be required to make presentations to employees and managers. Must be able to influence, motivate, investigate, and direct individuals or groups in accordance with engineering principles, theories, and laws.

  • Must be able to effectively communicate with internal and external customers to explain proposals or recommendations.

  • Must be able to plan and coordinate project activities, and influence, and motivate project members to accomplish assigned tasks in a timely manner.

  • Must be able to communicate technical concepts to lay people.

  • Must be able to obtain and maintain an HSPD-12 badge which requires an Office of Personnel Management (OPM) background investigation, OPM clearance for this badge is required following hire.

An Equal Opportunity Employer, including disability/vets

Drug-Free Workplace

U.S. Citizenship is required for employment

This Organization Participates in E-Verify

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) .

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