Jacobs Int. JMMS Systems Coordinator in Calgary, Alberta

Int. JMMS Systems Coordinator

Description

Recognized as a leader in the EPC industry and ranked as the #2engineering design firm by revenue in Engineering News-Record magazine, weprimarily serve the oil & gas, refining & petrochemical and chemicalsindustries providing engineering and construction of some of the world'slargest refinery and petrochemical complexes. Our services include execution ofmajor revamps and grassroots projects across petroleum refining, gasprocessing, liquefied natural gas, and associated offsite and environmentalfacilities worldwide.

Position Summary

Develops and maintains documentation for a variety of applications. Follow established policies and procedures to deal with technical support issues with management oversight. Frequency of supervision: receive specific assignments/work objectives/projects from management or senior staff; apply established resources/tools necessary to achieve the department's business objectives/projects/timelines

  • Provides timely technical support for end-user requests via telephone and hands-on service in the field

  • Handles end-user requests by creating, tracking, escalating, documenting issues and closing work requests

  • Review requests periodically to evaluate the overall effectiveness

  • Escalates issues as required

  • Demonstrates outstanding customer service and interaction skills.

  • Maintains professional work ethic and communication style on the telephone, via email and in-person

  • Possess troubleshooting skills, extreme attention to detail, and ability to work in a driven environment

  • Must demonstrate enthusiasm and passion for providing assistance to project staff

  • Must exhibit good writing and verbal communication skills

  • Must exhibit punctuality and reliability on the job

  • Must exhibit strong planning, organization, analytical and time management skills

  • Must prioritize assignments in order of importance and re-prioritize as the situations demand

Qualifications

  • 5 years of business systems experience, experience within assigned function is required

  • BA/BS in Information Systems or Computer Science, or a combination of technical training and experience required

  • Understands application of technical principles, theories, concepts, and industry practices and standards required

  • Complex problem-solving and ability to work well under minimal supervision required

  • Ability to independently determine and develop solutions work is reviewed on completion for adequacy in meeting objectives required

  • Proven ability to provide solutions to difficult issues willingness to be team leader preferred

At Jacobs, we help prepare people for new opportunities and challenges. With positions at every level, openings in multiple disciplines, expertise in a range of markets and offices around the globe, we create an environment where you can learn, grow, and thrive. From our competitive benefits program to our Health and Safety initiative of Beyond Zero workplace injuries, we believe that you'll find a flourishing career here at Jacobs.

Primary Location Canada-Alberta-Calgary

Req ID: ECR000103