Jacobs Desktop O&M Technician - TS/SCI with Polygraph REQUIRED in Chantilly, Virginia
Desktop O&M Technician - TS/SCI with Polygraph REQUIRED
Jacobs is seeking a Desktop O&M Technician in Chantilly, VA. Duties will include:
Responsible for testing, repairing and deploying a wide variety ofservers and workstations in support of a global telecommunications network
This technician is required to make lowest repairable unit (LRU) repairs forservers, workstations and associated peripheral devices such as keyboards andmice
On a daily basis the Desktop Support Tech is required to monitor actionsfor a timely repair to meet the customer Service Level Target (SLT)
Additionally, the technician is responsible for documenting their actions in aDatabase Management System, which serves as a knowledge base used as areference for researching issues
The employee has full discretion andindependent judgment as it relates to the incident tickets
Other duties as assigned
Active TS/SCI with polygraph required
Requires a minimum of three full years of experience specific to the skill and must be reflected
High school diploma or equivalent required
Mustbe able to interface with individuals at all levels of the organization bothverbally and in writing
Proficiencyin the use of MS Office product suite (PowerPoint, Excel, Word, SharePoint)
Mustpay attention to detail, provide good customer service and remain alert at alltimes
Musthave experience with CPC operating System & peripheral knowledge, basicunderstanding of PC to network connectivity, basic understanding of DHCP
Priorexperience with cable testers, link runner/Flukes, COTS IT products andticketing systems
Make independent decisions that deal with the daily schedule andwork to be accomplished
Theemployee is not involved with personnel or compensation decisions
Abilityto analyze information to determine, recommend, and plan layout, including typeof computers and peripheral equipment modifications
Abilityto analyze user needs and recommend appropriate hardware
Willingness to updateknowledge and skills to keep up with rapid advancements in computer technology
Knowledge of principles and processes forproviding customer and personal services. This includes customer needsassessment, meeting quality standards for services, and evaluation of customersatisfaction
Proficient in many facets of information technologyrequirements
Should possess general business knowledge andsoft-skills allowing them to be adaptable in a wide array of work environments.The candidate should have the willingness to participate in these type ofactivities when called upon to do so
Essential Job Functions
General Office environment. The work environmentis fast-paced and sometimes involves extreme deadline pressures. The nature ofthe work requires a high degree of teamwork and cooperation with other membersof the staff as well as individuals across the Company and Customers.
Employeesmay experience extended periods of standing, walking, climbing, bending,crouching, and lifting light to moderately heavy objects and equipment. Use ofladders or scaffolding may be required with the use of required safetyequipment. Employees may be exposed to potential health hazards.
Equipment and Machines:
General office equipmentincluding PC/laptop, Fax, Copiers, Shredder, Printers, Telephone, and othermiscellaneous office equipment.
Attendance is critical at alltimes. Must be able to work a 40-hour workweek, normally Monday through Friday.However, times and days may vary depending on business requirements. Needs tobe available to work overtime during critical peaks and be available to meetlast minute requests for overtime should the situation occur.
Other Essential Functions:
Must be able to communicateeffectively both verbally and in writing
Grooming and dress must beappropriate for the position and must not impose a safety risk/hazard to theemployee or others. Must put forward a professional behavior that enhancesproductivity and promotes teamwork and cooperation.Mustbe well-organized with the ability to coordinate and prioritize multiple taskssimultaneously. Must work well under pressure to meet deadlinerequirements. Must be willing to travel as needed. Must take and pass a drugtest and background check as well as a motor vehicle records check.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.
Job Information Technology
Primary Location United States-Virginia-Chantilly-20340-CHTL
Job Type Experienced
Req ID: ADV0000EV