Jacobs Refresh Technician - TS/SCI with Polygraph REQUIRED in Chantilly, Virginia

Refresh Technician - TS/SCI with Polygraph REQUIRED


“Jacobs National Security Solutions (NSS) provides world-class ITnetwork and service management capabilities; cutting edge cyber threatawareness and cybersecurity solutions; innovative web- and softwareapplications development; and advanced data analytics for major clients in theIntelligence Community, Department of Defense, and Federal Civilian Agencies.

Our forward thinking solutions deliver an integrated approach to IT networkdesign and management, full lifecycle IT service management, IT servicedelivery, asset management, logistics and procurement, and vendormanagement. We leverage the expertise and passion of our employees toconduct identity and access management, penetration testing, and vulnerabilityassessments for our nation’s most closely guarded agencies and networks. OurCyber Security Operations Centers ensure safe, effective network operations forFederal clients while our data scientists are helping stop illegal acts beforethey can endanger Americans or our way of life.

Jacobs promotes a culture of operational excellence to create asafer, smarter, and more connected world while upholding the highest standardsof compliance, quality and integrity.

We continue to thrive and need your talent and motivation to helppropel us farther, faster.”

Jacobs is seeking a Refresh Technician in Chantilly, VA. Duties will include:

  • Coordinate, schedule and conduct site surveys in the WMA area

  • Familiar with current workstations and hardware setups

  • Conduct daily site survey consist of collecting (make, model, type, classification, and network connections)

  • Travel to various customer sites to survey and collect information for workstation installation

  • Support tech field specialists and management with accurate refresh information

  • When needed work in the field a workstation installer

  • Provide exceptional customer service

  • Operate and manage company vehicle (log mileage and gas receipts) when traveling to various customer sites

  • Responsible for performing workstation installation in the field to support a 4 year life cycle

  • Working in a high pace environment installing workstations in the customer space

  • Work in team environment to fulfill daily upgrade activity metrics in customer locations across many buildings

  • Responsible for installation process including preparing devices and accessories for daily deployment, upgrading workstations, completing required documentation, and ensuring decommissioned devices are returned to home site

  • Troubleshoot initial installation issues

  • Understand and execute customer service and installation practices

  • Technicians may be required to work after hours if mission critical situations arise

  • When needed conduct site survey consisting of collecting (make, model, type, classification, and network connections)

  • Other duties as assigned


  • Active TS/SCI with polygraph required

  • Two (2) years of college or technical training in a computer field and four (4) years of directly related experience, or any equivalent combination of education, experience, training andcertifications

  • Minimum qualifications:

  • Ability to learn new workstation hardware and software configurations

  • Ability to troubleshoot hardware and software issues when working in the field

  • Ability to operate scanners

  • Ability to work independently, under minimal supervision and in a team environment

  • Ability to learn customer Enterprise Tools

  • Must be able to communicate effectively both verbally and in writing

  • Must be able to interface with individuals at all levels of the organization both verbally and in writing

  • Proficiency in the use of MS Office product suite (PowerPoint, Excel, Word, SharePoint)

  • Experience with ESMT, Genesis, strong customer service communication skills, Microsoft Excel, Word, Power Point

  • Ability to drive a 20 foot box truck

  • Willing to obtain a DOT Certification

Essential Job Functions

Work Environment:

The work environment is fast-paced and sometimes involves extreme deadline pressures. The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers.

Physical Requirements:

Depending on assignment, work is primarily performed in an office environment and may including conditions vary from an office environment where work is primarily sedentary to environments where extensive standing and/or walking; bending; lifting light to heavy objects or being exposed to noise, dust, dirt, etc. is expected. Must be able to bend and squat many times during the work day while installing workstations at customer’s desk. Must be able to lift 40 pounds.

Equipment and Machines:

General Warehouse equipment ( i.e. Handheld Scanner, Forklift, Pallet Jack , etc.). Customer applications; Word, Excel, Handheld Scanner, Access, Internet, various internal databases to request and track data.


Must be able to maintain regular, reliable attendance and ensure on time daily arrival. Attendance is critical at all times. Must be able to work a 40-hour workweek, normally Monday through Friday. However, times and days may vary depending on business requirements.

Other Essential Functions:

Must take and pass a drug test and be able to pass a DOT Physical. Must have a valid driver's license. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation. Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously. Must work well under pressure to meet deadline requirements. Must be willing to travel as needed.


Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.

Primary Location United States-Virginia-Chantilly

Req ID: I2S0003LQ