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Your Impact:

Founded in 2015, Knack Works was formed to address the demand for cutting edge development environments within the intelligence community. Knack Works is focused on providing scalable, automated solutions that enable our customers to perform their national security missions in an ever-changing environment of new technologies and evolving threats. Our flagship product, the “Knack Stack,” introduces flexible and automated hybrid cloud infrastructure as a service for cloud agnostic deployments and automation. It's designed to automate data management and security. Today, we are fortunate to realize our vision. We operate independently as Knack Works, a subsidiary of Jacobs, retaining our identity as a small business yet with the support from a large company.

Knack Works is seeking an energetic, curious, and skilled engineer to join our team in Northern VA! We are looking for a Tier 3 Network Engineer to support a government customer’s global enterprise network. Big picture, the Tier 3 engineering team provides implementation support to the network architecture team as well as troubleshooting expertise to a 24/7 Network Operations Center (NOC). This position is essential to the customer’s mission and is viewed as a technical leader.

Responsibilities:

• Provide Tier 3 support to the Network Operations Center (NOC)

• Supports an organization's local area network (LAN), wide area network (WAN), customer networks and other data communications systems

• Monitor the network to ensure network availability to all system users and perform necessary maintenance to support network stability

• Maintain network hardware and software

• Proactively identify risks in the network and develop a strategy to mitigate those risks.

• Provide technical expertise to network architects and site technicians

• Supports numerous business requirements for telecommunications (e.g., LAN, MAN, WAN, Voice and Video)

• Configure, and test hardware, networking software and operating system software

• Prepare technical proposals for presentation to the NRO's engineering review boards for adding new technologies to the network

• Perform a full range of upgrades in accordance with existing network architecture

• Utilize complex network analysis tools to identify and correct problems in the network

• Prepare troubleshooting procedures for restoring the network to optimal performance levels

• Provide fault management for the network and support performance management functions

• Execute reporting functions and data input associated with network management

• Monitor security posture of the network, report suspected violations to designated authority

• Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput); recommend procurement, removals, and modifications to network components

• Optimize network topologies and site configurations. Plan installations, transitions, and cutovers of network components and capabilities

Here’s What You’ll Need:

• Hands on troubleshooting and fault isolation experience of IT business systems.

• Active TS/SCI w Polygraph is required

• 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years of experience OR a Master’s and 10 years, a Bachelor’s and 12 years, an Associates and 14 years or HS and 16 years

• Must have a strong understanding of the OSI model and configuration of routing protocols such as OSPF, MPLS, BGP, LDP

• Must have a strong understanding of layer 2 technologies

• Familiarity with cloud technologies

• Must have or obtain DoD 8570 Information Assurance Technical (IAT) Level 2 a (Security CE)

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