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Jacobs Knowledge Manager, Sr. in Charlottesville, Virginia

Critical Mission Solutions

Your mission is our mission.

We're invested in you and your success. Everything we do - whether Aerospace, Defense, Intelligence, Information Technology, Cybersecurity, Nuclear, Automotive, or Telecommunications - is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.

It's our promise to challenge the status quo as we redefine how to solve the world's greatest challenges, and transform big ideas into intelligent solutions for a more connected, sustainable world.

Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed –today and into tomorrow.

Your Impact:

Position Summary

The Buffalo Group, a Jacobs company, is seeking experienced Knowledge Managers to support the U.S. Army. Knowledge Managers support development of KM systems by designing and implementing SharePoint process improvement solutions; aligning processes and technology to enable information sharing; shaping workflows and processes with peripheral databases, content management, and records management systems; compiling reports on performance, usage metrics, and future requirements; and disseminating intelligence products across separate networks and portals.

Principal Responsibilities

  • Produce KM SOPs to guide KM efforts within the organization and assist implementation of the KM structure, practices, and governance model.

  • Publish analysis and assessments of the effectiveness of current organizational SOPs and processes as discussed during the KM Working Group (KMWG).

  • Facilitate the KMWG and enable collaboration by disseminating information to individuals or groups.

  • Publish KMWG minutes and recommendations for the next meeting to the SharePoint KM portal and in email to Government personnel.

  • Conduct surveys and interviews to increase the effectiveness of information sharing within and outside of the organization, as well as vertically and laterally.

  • Ensure requirements and design concepts are accomplished through the creation of governance and maintenance plans; custom workflows and site themes; SharePoint content management with Microsoft Office applications; and transfer of content from shared drives and other repositories to SharePoint.

  • Provide status updates on actual vs. planned task progress made; schedule status, surveys/interviews conducted; meetings attended; issues and recommendations.

  • Review operations files, analyses, and operational data queries to provide CI Operations Trends and Strategic Communications support and articulate operational leads, gaps, vulnerabilities, and trends.


Here’s What You’ll Need:

Experience Required

  • Minimum 12 years’ relevant knowledge management experience; with a portion of the experience within the last 2 years.

Special Knowledge/Skills Required

  • Must have Security Plus certification.

  • Must have completed a Site Collection Administration training course equivalent to Microsoft MS55033.

  • Education: Masters’ degree in relevant field or bachelor’s degree with additional 5 years of experience, for a total of 17 years.

  • US government clearance: Current Top Secret/SCI

Other Essential Functions

  • Must be able to communicate effectively both verbally and in writing.

  • Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.

  • Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation.

  • Must be able to interface with individuals at all levels of the organization both verbally and in writing.

  • Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously.

  • Must work well under pressure to meet deadline requirements. Must be willing to travel as needed.

  • Must take and pass a drug test and background check as well as a motor vehicle records check.

  • Must be a US citizen.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) .

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.