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Jacobs Business Analyst in Chicago, Illinois

Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology – we're integrating a multitude of these solution elements to build the smart environments of tomorrow.

Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.

Your Impact:

At Jacobs, we’re transforming intangible ideas into innovative solutions designing the future-today. As a Business Analyst in Chicago, you will too.

The CTR Joint Venture provides program management, engineering, construction management, and IT implementation services to the Chicago Departments of Water Management (CDWM), Transportation (CDOT), and Assets, Information, and Services (AIS) in Chicago, Illinois. As part of the CTR Program team supporting the City’s IT initiatives, CTR leads IT implementations in a suite of existing systems utilized by the three departments.

The primary responsibility of the Business Analyst position is to work with the City of Chicago and CTR project teams to develop sustainable solutions to improve their daily job functions. The position works closely with CTR IT groups to enable the successful creation and execution of implementable deliverables. The Business Analyst will act as the central point of communication between project teams and the CTR project manager and/or IT groups that focus on system development. With opportunities to work with three different City departments, tasks can vary greatly in subject matter, but will focus on improving infrastructure efforts in the City of Chicago through implementation of advanced IT solutions. As this role works directly with City staff, communication skills (both orally and written) are critical. A successful candidate would be able to combine these skills with critical thinking abilities and attention to detail.


Performs deep dive assessments into current state operations including documentation of existing processes, evaluation of legacy systems, gap analyses, and identification of technical and functional requirements.

Serves as the interface between project teams and IT groups, with focus on business process improvement, solution discovery, and relationship management.

Works with IT groups to design and develop implementable and sustainable solutions.

Develop training materials and conduct formal and informal trainings for the developed solutions.

Communicates decisions, priorities, and relevant project information to appropriate levels of staff regarding business unit requests, projects, and initiatives.

Coordinates and conducts frequent client meetings and presentations.

Evaluate existing reports and reporting requirements, and work with development team to customize reporting for project team.

Serves as an active member of work stream and process improvement teams assisting with technology strategy as well as providing general business acumen.

Focuses on providing significant value to business units through strategic initiatives.

Here’s What You’ll Need:

  • Bachelor’s degree in Computer Science, Information Systems, Business Administration or other related field or equivalent work experience

  • At least 3 years of IT and business work experience with a broad range of exposure to various technical environments and business segments

  • Aptitude to work on multiple assignments simultaneously including working under pressure to meet project and task deadlines

  • Experience leading or assisting with IT implementations

  • Strong organizational, analytical, and problem-solving abilities

  • Excellent written and verbal communication skills including clear and concise documentation of standards, policies, and procedures

  • Ability to work independently and as part of cross-functional teams, including with developers and subject matter experts

  • Communications and interpersonal skills, plus experience to deal with people in a manner which shows sensitivity, tact, and professionalism

  • Experience and/or ability to analyze data and quickly learn new IT systems

  • Proficiency in workflow documentation including software such as Microsoft Visio

  • Builds and maintains strong professional, trusted relationships with management, peers, and client

  • Ability to develop and provide end-user training

  • Enthusiastic and committed attitude toward work and task completion

  • Flexibility for minimal travel to satellite offices within the City of Chicago

Ideally You'll Also Have:

  • Demonstrated experience in work streams and process improvement teams


Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) .

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.