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Jacobs IT Specialist in Colorado Springs, Colorado

IT Specialist



USSOCOM's mission isto “Provide fully capable Special Operations Forces (SOF) to defend the UnitedStates and its interests and synchronize planning for global operations againstterrorist networks.” As a member of our team, you will partner with SOFmilitary and civilian members to directly support this mission by providingworld-class Information Technology services and support that connect over60,000 users around the world.

Job Description

The ITSpecialist is responsible for maintaining, analyzing, troubleshooting andrepairing personal computer systems, hardware, software, computer peripherals,network, and AV equipment. IT Specialist candidates need critical thinking,problem-solving and customer service skills, as well as diverse experience withdesktop hardware, software applications, operating systems and networkconnectivity. Selected candidates may be required to provision and maintainmobile devices (NIPR, SIPR and Gray) and other handheld communication devices(radios). Requires knowledge of AV/VTC hardware, software and networkconnections. Requires experience setting up, maintaining and troubleshooting AVequipment (displays, microphones, sound boards etc.).

Typical Duties

  • Provide administration of network and communicationssystems, including, but not limited to Local Area Network (LAN) and Wide AreaNetwork (WAN) systems.

  • Assist employees via remote access, phone, or inperson.

  • Terminate, test and troubleshoot secure/non-securevoice, video, data and radio frequency cable infrastructure.

  • Installing, configuring and maintaining desktop andlaptop PCs, mobile devices and peripherals, such as printers

  • Installing and configuring application and operatingsystem software and upgrades

  • Multiple device configuration including personal devicesupport and configuration

  • Removing old equipment and performing data migration tonew machines

  • Installing, maintaining, and assessing current andfuture telecommunications systems and equipment

  • Installing new cable/fibre. Terminating and testing newcable/fibre. Testing and troubleshooting faulty cable/fibre

  • Installing operating system software, patches, andupgrades

  • Analyzing, troubleshooting and resolving systemhardware, software, and networking issues

  • Configuring, optimizing, fine-tuning, and monitoringoperating system software and hardware

  • Troubleshooting and resolving LAN/WAN performance,connectivity and related network problems

  • Installing, configuring, and maintaining VTC endpoints

  • Troubleshooting and repairing hardware and networkconnectivity issues



Required Education: None

Required Experience:

Years: 5

Description: Experience working in IT relatedspecialties

RequiredCertification: Employment is contingent upon obtainingall required certifications within the timeframe specified in a waiver by thegovernment (if applicable) and maintaining required certifications through theduration of the contract. Failure to obtain/maintain required certificationswill result in disqualification for this position and could result intermination.

  • DOD 8570 IAT Level II or higher

  • CCNA Routing and Switching OR Microsoft 365 Certified ModernDesktop Administrator

Essential Functions


  • Work will be performed inside a largefacility. An inside environment may be a cubicle (considerations: closequarters, low to moderate noise, bright or dim lighting).

  • Work assignments vary based on clientrequirements.

  • Work may include travel with the militaryto participate in exercises in austere conditions

  • Outside work may include variousenvironmental conditions including hot, dusty, cold, icy and windy climates.


  • Sitting at desk. Phone use and PC orlaptop. Filing required. May require lifting and carrying boxes of supplies orfiles up to 25 lbs. Extended periods of sitting while on PC/laptop or phone.

  • Climbing, working at heights and in smallconfined spaces such as under raised floors, inside closets and server racks.Must be able to sit, stoop, kneel or crouch for long periods of time. Work in noisy areas with hotter and coldertemperature than standard office environmental conditions. Lift and transportequipment up to 50 pounds.

Equipmentand Machines

  • General office equipment, which includes:telephone, fax machine, copier, PC/laptop, and other miscellaneous officeequipment. Servers, switches, routers and other computer equipment thatsupports the network environment.

  • Operating hand tools, power tools, laddersand test equipment.


  • Regular attendance in accordance withestablished work schedule is mandatory.

  • You may be asked to continue performance insupport of a war, contingency, or exercise

  • You may be asked to continue performanceduring inclement weather or other conditions when others are not permitted towork

  • Shift Work may be required to supportoperations. It is important to be ableto work any shift/designated hours required.

  • Position may require night and weekend workand could include travel with the military to participate inoperations/exercises located in areas with field conditions


  • Continental and Oversees travel may berequired. It is important to maintain acurrent passport.

OtherEssential Functions

  • Employment is contingent upon obtaining allrequired certifications within the timeframe specified in a waiver by thegovernment (if applicable) and maintaining required certifications through theduration of the contract. Failure to obtain/maintain required certificationswill result in disqualification for this position and could result intermination.

  • Candidate must exhibit a professionalbehavior that promotes teamwork, fosters cooperation, and enhances productivityin the workplace. Must be well organized with the ability to coordinate,prioritize and execute multiple tasks simultaneously in a high-pressureenvironment. Ability to communicate verbally and in writing to workeffectively with a variety of government, military and contractor personnel atall levels.

  • Candidate must be able to interfaceeffectively with individuals at all levels of the organization.

  • Grooming and dress usually business casual,but dependent on client’s standards. Must not pose a safety hazard to employeesworking in the same general area.

  • The position for which you are applying forrequires a US government security clearance. This is to advise you, that shouldyou be extended an offer, if you possess a dual citizenship (i.e., citizen ofthe US and another country), in order to be granted a clearance you will berequired to relinquish your citizenship in the foreign country.



Job Information Technology

Primary Location United States-Colorado-Colorado Springs-20315-ECSP

Job Type Experienced

Travel Yes, 10 % of the Time

Req ID: INT00008F