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Jacobs Process Improvement Specialist- NISSC II in Colorado Springs, Colorado

Challenging Today. Reinventing Tomorrow.

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At Jacobs, we challenge the status quo and redefine how to solve the world's greatest challenges, transforming big ideas into intelligent solutions for a more connected, sustainable world.

Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow

Your Impact:

Jacobs is seeking a Process Improvement Specialist to support the newly awarded NISSC II contract. Your career at Jacobs enables NISSC to fulfill its mission to “provide classified communications and processing for Command and Control (C2) capability in organizational work centers at NISSC sites.” As a member of our team, you will support corporate and customer missions to provide world-class IT services and support that connects systems and users across NORAD in the areas of software development/maintenance, network services, cyber security, systems administration, and other mission-critical areas.

Job Description

The Process Improvement Specialist improves access to knowledge across the organization so that we may efficiently and effectively scale Jacobs' impact and successfully support our critical mission. The position promotes and contributes to a culture of knowledge-sharing, including best practices, lessons learned, and results. The Knowledge Operations Manager is responsible for managing published records, organizing, and maintaining data, as well as documenting business processes to assist in ISO9001 / AS9100 compliance.

Typical Duties Include:

  • Manage Program Asset Library content to maintain configuration management over procedural documents and facilitate scheduling of process audits with the Quality Assurance Department

  • Identify opportunities for process improvement, and recommend solutions for streamlining business processes through the integration of existing tools and the acquisition of new tools

  • Establish and continuously improve an overall knowledge management approach that complements the organization's strategy and business goals

  • Promote a culture of continuous improvement

  • Design, coordinate, and conduct training to drive successful delivery and completion of process mapping and analysis, data collection, process modeling, and the facilitation of effective best practice Knowledge Management techniques throughout the organization

  • Design, build, implement and sustain workflows supporting effective business processes and organizational knowledge capture

  • Facilitate and lead the Quarterly Program Management Review on behalf of the Program Manager

Here’s What You’ll Need:

Clearance Requirements: Ability to acquire Secret

Educational Requirements: BS/BA preferred or any equivalent combination of relevant education, experience, training, and certifications.

Certification Requirements: N/A

Experience Requirements:

  • Requires a BS degree in a related discipline and 3 to 5 of related experience in knowledge management, process improvement, process engineering, or any equivalent combination of education, experience, training, and certifications.

  • Knowledge or experience working with an International Standard such as ISO9001 or AS9100.

  • Experience documenting processes and leading workshops with subject matter experts.

  • Demonstrated leadership ability and good communication skills are required.

Essential Functions

Work Environment

  • Work will be performed inside a large facility. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting).

  • Work assignments vary based on client requirements.

  • Work may include travel with the military to participate in exercises in austere conditions

  • Outside work may include various environmental conditions including hot, dusty, cold, icy, and windy climates.

Physical Requirements

  • Sitting at desk. Phone use and PC or laptop. Filing required. May require lifting and carrying boxes of supplies or files up to 25 lbs. Extended periods of sitting while on PC/laptop or phone.

  • May require climbing, working at heights, and in small confined spaces such as under raised floors, inside closets, and server racks. Must be able to sit, stoop, kneel or crouch for long periods of time. Work in noisy areas with hotter and colder temperatures than standard office environmental conditions. Lift and transport equipment up to 50 pounds.

Equipment and Machines

  • General office equipment, which includes: telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment.

  • Servers, switches, routers, and other computer equipment that supports the network environment.

  • Operating hand tools, power tools, ladders, and test equipment.

  • May require operating motor vehicles.

Attendance

  • Regular attendance in accordance with the established work schedule is mandatory.

  • Shift Work is required to support operations. The candidate chosen for this position will work varying shifts

  • It is important to be able to work any shift/designated hours required.

  • You may be asked to continue performance in support of a war, contingency, or exercise

  • You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work

  • Position may require night and weekend work and could include travel with the military to participate in operations/exercises located in areas with field conditions

Travel

  • Continental and overseas travel may be required. It is important to maintain a current passport.

Other Essential Functions

  • Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contract. Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination.

  • Candidate must exhibit professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with a variety of government, military, and contractor personnel at all levels.

  • Candidate must be able to interface effectively with individuals at all levels of the organization.

  • Grooming and dress usually business casual, but dependent on client’s standards. Must not pose a safety hazard to employees working in the same general area.

  • The position for which you are applying requires a US government security clearance. This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.e., a citizen of the US and another country), to be granted a clearance you will be required to relinquish your citizenship in the foreign country.

This position is expected to pay $75,000 - $95,000 annually; depending on experience, education, and any certifications that are directly related to the position.

Jacobs health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include education reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language. (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf)

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