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Jacobs Remedy Software Developer IRES - SAFB/HSV in Colorado Springs, Colorado

Critical Mission Solutions

Your mission is our mission.

We're invested in you and your success. Everything we do - whether Aerospace, Defense, Intelligence, Information Technology, Cybersecurity, Nuclear, Automotive, or Telecommunications - is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.

It's our promise to challenge the status quo as we redefine how to solve the world's greatest challenges, and transform big ideas into intelligent solutions for a more connected, sustainable world.

Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed –today and into tomorrow.

Your Impact:

Description of Duties:

The Remedy Software Developer supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:

  • Maintain Information Technology Service Management (ITSM) Remedy Application operations and maintenance.

  • Maintain Remedy Change/Release management, Problem management and Task management.

  • Maintain Atrium CMDB development and enhancement.

  • Maintain Administration and maintenance of a custom add-on to the asset administration system with a focus on procurement administration.

  • Plan, test and implement major system upgrades.

  • Focus on future growth and development needs.

  • Perform local customizations and system enhancements necessary to meet business needs.

  • Provide guidance on system high-availability solutions and ensure system availability needs are met.

  • Administer application data daily, process queries and reports as requested by users.

  • Interface with other team members to ensure cross-platform module compatibility and standardization.

  • Maintain a high working knowledge of all aspects of the Remedy systems, integrations and modules to provide backup for other team members.

The successful candidate will:

  • Quickly adapt to new situations.

  • Have an excellent commitment to a team environment.

  • Have a willingness to learn new technologies.

  • Be able to de-conflict requests/requirements.

  • Establish, maintain and follow documented processes and procedures.

Occasional after hours support may be necessary.

This position can be filled at Schriever AFB, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL.

This position is expected to pay $80,400 - $168,975 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate will be assigned as an employee for Jacobs or one of the following teammate companies: HX5, GCS, ERC, MEIT or Aerodyne.

Jacobs health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules and opportunities to work remotely, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.



Here’s What You’ll Need:

Basic Requirements:

Must have one of the following combinations of education and experience: HS Diploma (or GED) and 12 years of general experience; Associate's degree and 10 years of general experience; Bachelor's degree and 8 years of general experience; Master's degree and 6 years of general experience.

  • Must have 7 years of directly related experience

  • Must have 1 year of experience working in a management or leadership role

  • Must have 4 years of directly related experience with Remedy development, change management, testing and deployment of IT processes into Remedy, or similar experience

  • Must have, or obtain within 60 days, a current DoD 8570 Level II Certification such as CompTIA Security+ CE or higher

  • Must have an active DoD Secret Security Clearance

Desired Requirements:

  • Adept at creating and managing user documentation and providing one-on-one user assistance as necessary

  • Have experience with BMC Remedy Incident management tools and processes

  • Have experience with BMC Remedy Work Order management tools and processes

  • Have experience integrating BMC Remedy with external non-Remedy systems

  • Be familiar with MDA programs

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) .

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.