Jacobs Systems Administrator, MFA - TS/SCI w/poly in Columbia, Maryland

Systems Administrator, MFA - TS/SCI w/poly


“Jacobs National Security Solutions (NSS) provides world-class IT network and service management capabilities; cutting edge cyber threat awareness and cybersecurity solutions; innovative web- and software applications development; and advanced data analytics for major clients in the Intelligence Community, Department of Defense, and Federal Civilian Agencies.

Our forward thinking solutions deliver an integrated approach to IT network design and management, full lifecycle IT service management, IT service delivery, asset management, logistics and procurement, and vendor management. We leverage the expertise and passion of our employees to conduct identity and access management, penetration testing, and vulnerability assessments for our nation’s most closely guarded agencies and networks. Our Cyber Security Operations Centers ensure safe, effective network operations for Federal clients while our data scientists are helping stop illegal acts before they can endanger Americans or our way of life.

Jacobs promotes a culture of operational excellence to create a safer, smarter, and more connected world while upholding the highest standards of compliance, quality and integrity.

We continue to thrive and need your talent and motivation to help propel us farther, faster.”

Jacobs has an opening for a Systems Administrator in the Ft. Meade, MD area. This position requires an active TS/SCI polygraph.

This position is for personnel to staff the Multi Factor Authentication (MFA) Help Desk team, which issues and maintains RSA tokens. Specific tasking will include coverage in the following areas:

  • Perform basic troubleshooting for RSA Token requests or gather information in regards to RSA Token problems for escalation to the next level (e.g., Tier II...Tier III)

  • Maintain, hand out and take returns of RSA tokens for users from each kiosk at the customer site in support of DoD Scorecard and STE/STN (CSPid) mission requirements.

  • Issuance of DoD software

  • Update all customer systems related to tracking trouble requests.

  • Continue to provide communications to affected parties regarding the status of open tickets.

  • Work with common knowledge database to resolve systems issues promptly.


  • Active TS/SCI Clearance with polygraph required

  • Two (2) years of college in a computer field and five (5) years of related experience or any equivalent combination of relevant education and experience for a total of seven (7) years. Progressive relevant training and/or certification in appropriate discipline may be substituted for one (1) year of the education or experience requirement.

  • 3 years System Administration experience

  • 2 years experience with Public Key Infrastructure (PKI) authentication services

Preferred qualifications

  • Ability to work independently to triage issues and prioritize tasks

  • Strong organizational and time management skills, including the ability to multi-task and work independently with minimum supervision to meet deadlines

  • Understanding of multifactor authentication solutions

Essential Functions

Work Environment: Must be able to work in collaborative environment with other network/platform engineers and system/application administrators. Must be able to work with minimum supervision.

Attendance: 40 hours/week. Normal day-shift work hours. Core hours 0900-1500.

Physical Requirements: Working at a computer or desk (Considerations: Sitting, Eyes, Hands). May involve long periods of sitting

Work Environment: An inside office environment (Considerations: Closed quarters, lighting, and temperature fluctuations). Needs to be able to work well with and support co-workers and clients. Needs to have clear, concise and accurate communication skills

Equipment and Machines: Standard office equipment and machines, computer workstation

Other Essential Functions:

Must be able to communicate, verbal and written, effectively

Must demonstrate professional behavior at all times when dealing with clients, management and employees

Grooming and dress must be appropriate for the position and must not impose a safety risk to the employee or others

Must be able to support and work in a proactive team environment

Must hold the safety of yourself and those around you as the number one priority in the workplace

Completion of required certifications required within six (6) months of hire date

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.

Primary Location United States-Maryland-Columbia

Req ID: I2S0002HR