Jacobs Systems Administrator in Columbia, Maryland
This is an opportunity to work hand-in-hand with the customer on an exciting and dynamic program. The team provides a full suite of cutting edge, and industry leading solutions and hands-on support with designing, implementing, managing, and sustaining operations on a multitude of different network environments. We provide an environment that fosters and supports innovation and creating outside the box thinking to solve complex problems. There are several training opportunities for team members that want to learn new technologies and stay current with their technical skillset. We are a highly technical group and nurture growth, with a technical culture of cross-trained teammates with opportunities to develop additional skillsets.
The Systems Administrator maintains smooth operation of multi-user computer systems, including coordination with network and systems engineers. Monitors and manages system resources, including CPU usage, disk usage, and response times to maintain operating efficiency. Performs systems security administration functions, including creating user profiles and accounts on multiple networks. Other duties may include setting up administrator accounts, maintaining system documentation, tuning system performance, installing system wide software. Interacts with users regularly. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery. Interact with customers to handle service inquiries and problems. Provide support to the implementation, troubleshooting and maintenance of IT systems. Distinguish isolated user problems from enterprise-wide application/system problems. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Works within a JIRA ticketing environment.
Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return. Analyze recurring problems, annotating, and initiates solutions for preventing reoccurrence. Work with systems and network engineers in implementing enterprise wide systems and technologies. Ability to install and troubleshoot workstations, thin clients, applications, printers/scanners, phones, and various other IT equipment. Opportunities to work within both Windows and Linux environments.
Here’s What You’ll Need:
4+ years of experience in systems administration and end-user support.
Required IAT Certs: one or more of the following: Sec+, CASP+, CISSP
Required Vendor Cert: one or more of the following: Microsoft, VMWare, Cisco, Netapp, Pure Storage, HP, Dell, Linux+, RedHat. If not currently achieved, then must achieve within 6 months of hire
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.