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Jacobs Field Service Engineer in Dublin, California

Critical Mission Solutions

Your mission is our mission.

We're invested in you and your success. Everything we do - whether Aerospace, Defense, Intelligence, Information Technology, Cybersecurity, Nuclear, Automotive, or Telecommunications - is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.

It's our promise to challenge the status quo as we redefine how to solve the world's greatest challenges, and transform big ideas into intelligent solutions for a more connected, sustainable world.

Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed –today and into tomorrow.

Your Impact:

Jacobs is seeking an Information Technology Field Support Engineer (FSE). The FSE shall perform Information Assurance services, hardware support, software support, and user management throughout the Customer’s enterprise and HQ locations. Primary responsibilities will include but not be limited to the following.

  • Provide desktop support services including set up, configuration, maintenance, troubleshooting, and information assurance tasks for intelligence training computers consisting primarily of standard commercial desktop, notebook, and tablet computers and Microsoft Windows operating system

  • Provide printer and scanner support services including services including set up, configuration, maintenance, troubleshooting, and information assurance tasks for printers and scanners consisting of color networked laser printers, desktop and wide format scanners.

  • Provide server support services including set up, configuration, maintenance, troubleshooting, and information assurance tasks for Microsoft Windows, physical and virtual servers.

  • Provide user support to include responding to user requests; troubleshooting user issues; enabling, maintaining and disabling user accounts & permissions; technical assistance with computer-based training; technical assistance with remote systems; coordinating with command, control, communications and computers for information management (C4IM) service providers.

  • Provide troubleshooting support services including receiving requests by phone, email, or in-person, entering requests into ticketing system, troubleshooting, and resolving problems.

Here’s What You’ll Need:

Years of Experience: Minimum of 5 years’ experience in classified IT services and networking.

Degree Requirement: High School Diploma or GED. Bachelor's degree preferred.

Certification Requirement: CompTIA Security+ (Sec+).

System Experience: One year of experience and knowledge of the Distributed Common Ground System-Army (DCGS-A) preferred.

Military Cross over MOS – Army 35T preferred.

Minimum Clearance Requirement: Minimum Top-Secret clearance with SCI Eligibility. Applicants selected will be subject to an additional security investigation and thus may have additional eligibility requirements to meet.

U.S. Citizenship: Required.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a drug-free workplace.

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.