Jacobs Client Support Administrator/Technician (PSC ACURL) in Eglin AFB, Florida
Client Support Administrator/Technician (PSC ACURL)
Jacobs is one of the world’s largest and most diverse providers of full-spectrum technical, professional and construction services for industrial, commercial and government organizations globally. The companyemploys over 74,000 people and operates in more than 40 countries around the world.
We are seeking a skilled client support administrator (CSA) to support the 53rd Wing Technical Support Services (53rd WTSS) contract, to provide the Air Force information technology (IT) services. Position will be located at Eglin AFB, FL.
The successful candidate will join the Partner Support Complex (PSC) supporting the partner nations of the F-35 Joint Strike Fighter (JSF) Australia–Canada–United Kingdom Reprogramming Laboratory (ACURL) Reprogramming Laboratory program. The candidate will provide first-line response assistance to solve customers’ administrative and technical problems on client-level workstations and end user devices, their operating systems, peripherals, and applications. As such, the CSA is responsible for performing tasks which require touching the desktop. Given that this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances. Perform Tier 1 and Tier 2 help desk support.
The candidate will provide direct customer service and technical support to users as required via phone, e-mail, fax, on-line systems and in person. Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements. Provide prompt responses to users for problem resolution. Responsibilities include informing users of pertinent network information including planned network downtime. Ensure system security in compliance with customer policy including virus protection, system patches, software updates. Temporary travel may be required. ClearCube Blade experience will be considered a plus.
The successful candidate will apply his or her experience with and knowledge of wide variety of applications, operating systems, protocols, and equipment to perform the following tasks:
Install, configure, and maintain end-user workstation hardware, software, and peripherals
Install and maintain peripheral equipment, such as printers, modems, scanners, etc.
Ensure limited user access and access permissions on computer systems are imposed and maintained
Provide technical and product support, and assist customers with setup (email, browsers, printers, files, etc.)
Work closely with the Information System Security Officer (ISSO) for data transfers and media creation
Facilitate and coordinate user account creation and modification
Manage user support and coordinate with back shop administrators when additional assistance is required
Ensure systems are patched, maintain network compliance and report any deviation
Perform other hardware and software tasks as assigned
Active/valid Secret clearance with an investigation close date no older than 5.5 years at the time of application.
Must have DoD 8570.01-M IAT-II certification or better (i.e. Security CE or better).
Minimum of 2 years of hands-on experience in the configuration and installation of new PCs, installation of needed peripherals and software, and physical attachment of PC to network.
AS degree in information systems or computer science and two (2) of directly related experience or any equivalent combination of education, experience, training and certifications.
Microsoft Certified Professional highly desired.
Formal training in Microsoft hardware and software systems highly desired.
Knowledge of Windows 7, 10, DNS, WINS, Active Directory and Exchange, and Microsoft Office Suite products is essential.
Strong working knowledge of, and experience with computer hardware, software and peripheral devices in a diverse environment.
Ability to quickly adapt to new situations
Ability to work effectively with strong, diverse personalities
Demonstrated ability to offer exceptional customer service
Outstanding verbal, written, and interpersonal communication skills.
Strong commitment to team environment
Must be a self-starter capable of multitasking and efficiently managing your time in a dynamic environment while requiring minimal levels of supervision and/or unsupervised.
Must possess the interpersonal skills necessary to deal politely and effectively with a diverse group of stakeholders.
Ability to work well under pressure in a dynamic environment, with demanding deadlines while ensuring internal/external customer needs are met.
Office setting that includes sedentary physical effort. However, may include lifting of weight up to thirty (30) pounds as necessary. Individual must be able to work well with co-workers and all levels of management. No hazards on job or unusual environmental conditions. Periodic/occasional travel may be required to include both continental US and/or overseas locations.
Work may involve sitting or standing for extended periods of time.Position may require typing, and reading from a computer screen.Individual must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner.There is a possibility that due to parking availability and location of work, walking moderate to long distances may be required.
Equipment and Machines
Ability to operate office equipment such as personal computer, printer, copy machine, telephone, fax machine and other equipment including desk supplies and other work related tools as required.
Typical work hours are Monday-Friday 7:30 AM - 4:30 PM. Regular attendance during scheduled hours is extremely important, but not critical, with the exceptions of deadlines and meetings. Punctuality and regular attendance are necessary to meet deadlines. Employee may be required to adjust work hours due to surge situations based on critical mission requirements.
Other Essential Functions
Must demonstrate professional behavior at all times when dealing with customers, management and co-workers. Must have clear, concise and accurate communications skills in English, both verbal and written. Grooming and dress must be appropriate for the position and must not impose a safety risk to employees or others. Must maintain a positive work atmosphere by behaving and communicating in a professional manner. Independent personal transportation to work site is required. Travel to and from customer's locations may be required to support projects. This may involve airline travel. In some cases, accommodations can possibly be made for POV, if necessary. When operating any vehicle for work purposes, must wear seat belt and in addition, no cellular devices are to be used when vehicle is in motion.
The Jacobs System Lifecycle Group (SLG) enables the success of Department of Defense (DOD) and other Governmental organizations by providing unmatched systems life-cycle solutions. As a partner to our clients, we focus on innovative and cutting edge solutions that drive value. We take pride in sustaining a strong culture by remaining true to our three Core Values: We are a Relationship-based, Growth is an Imperative, and People Are Our Greatest Asset. Jacobs offers a partnership in which you can grow personally and professionally with the advantages of strong leadership, competitive compensation and rewarding career paths. Come join the team whose work is destined to have a long-range effect on future generations.
Jacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law.
Primary Location United States-Florida-Eglin AFB
Travel Yes, 10 % of the Time
Req ID: ATE00006Q