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Jacobs Knowledge Manager in Gurgaon, India

Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology – we're integrating a multitude of these solution elements to build the smart environments of tomorrow.

Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.

Your Impact:

Jacobs is looking for a passionate and driven individual to join our dynamic Growth & Sales (G&S) team as a US Region Knowledge Manager for the Peoples and Places Solutions (P&PS) line of business. This position reports to the Sales Operations GID India Lead and will work closely with the Director of Sales Operations with a primary focus on Knowledge Management (KM) system and keeping Sales collateral up to date and available to the sales team and wider business. We are looking for a person with strong communication and leadership skills, a passion for knowledge and information management and with excellent English language ability. Your enthusiasm for working as part of a driven and disciplined team, with a motivation to overcome hurdles and obstacles to find solutions is essential to be successful.

Here's what you’ll be doing:

  • Ownership of the Knowledge Management Strategy and process

  • Keeping P&PS Sales Site and other Knowledge Base entries correct and current

  • Assist in identifying gaps in content/information and work with the Sales Enablement Director to source, develop and subsequently maintain new content

  • Work with the global Sales Center of Excellence, regional Sales Enablement Directors and other Regional Knowledge Managers to drive forward global knowledge agenda, global consistency and use of common systems (with only limited regional differences as required) and participate in knowledge sharing

  • Promote continuous improvement in knowledge management including the automation of knowledge management tasks for future-proofing of Jacobs knowledge management

  • Participate and/or lead specific or regional knowledge management Initiatives with the global Sales Centre of Excellence – providing P&PS Europe perspective and input

  • Performing KM-related training sessions and establish coaching, mentoring, shadowing for less experienced staff

  • Line management of P&PS knowledge management coordinators within the Europe region

  • Define processes for Knowledge Management Coordinators including:

  • PQQ-SQ Support Service

  • Collation of content/feedback for boilerplates

  • Collation of Project Descriptions / Proofs

  • Proposal Closeout Service

  • Knowledge Centre Uploads (e.g. Project Descriptions, Sales Collateral)

  • Master CVs

  • Upload of Project Descriptions / Client Feedback as needed

  • Chase up of those not using CSP Opportunity SharePoint sites

  • Upload of Awards to the Awards database

  • Bring people together to share lessons, insights, best practice around key topics

  • Produce regular KM updates

Here’s What You’ll Need:

Key attributes:

  • Experience of managing an efficient and intuitive information/knowledge management system for large and complex international organisations

  • A passion for Knowledge Management and for improving knowledge/information management processes

  • Strong interpersonal skills, culturally aware with the ability to communicate and build relationships with colleagues at all levels across global lines of business

  • Excellent verbal and written communication in English

  • Methodical, Resourceful, Tenacious, Flexible

  • Able to multi-task, deal with complexity and prioritise effectively

  • Quick and deliberate learner

  • Proficient in Microsoft Office 365 particularly Word, Excel, and PowerPoint, MS Teams

  • High level of proficiency with SharePoint Online, Previous experience in selecting, training and managing a small but growing team

Desirable attributes:

  • Understanding and experience of working with the Salesforce Client Relationship Management (CRM) platform, familiarity with MS Power platform

  • Personable and confident, willing to challenge the status-quo suggesting fresh ideas and creative solutions to knowledge management in a global industry leading corporation

  • Able to utilise critical thinking skills to clarify for others

  • Self-motivated self-starter, tenacious, resilient, team player

  • Degree in Business Administration, Project Management, Engineering, Planning, Computer Science, Mathematics, or similar fields

  • Experience with the use of Adobe Creative Cloud

  • Sales, bidding and proposal management experience

Key competencies include:

  • Resourcefulness – Marshals resources (people, funding, material, support) to get things done. Orchestrates multiple activities simultaneously to accomplish a goal. Gets the most out of limited resources. Applies knowledge of internal structures, processes, and culture to resourcing efforts.

  • Communicates Effectively – Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions)

  • Builds Networks – Build strong formal and informal networks. Maintains relationships across a variety of functions and locations. Draws on multiple relationships to exchange ideas, resources, and know-how.

  • Interpersonal Savvy – Relates comfortably with people across levels, functions, culture, and geography. Acts with diplomacy and tact. Builds rapport in an open, friendly, and accepting way. Builds constructive relationships with people both similar and different to self. Picks up on interpersonal and group dynamics.

  • Manages Complexity – Asks the right questions to accurately analyse situations. Acquires data from multiple and diverse sources when solving problems. Uncovers root causes to difficult problems. Evaluates pros and cons, risks, and benefits of different solution options.

  • Being Resilient – Is confident under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity. Bounces back from setbacks. Grows from hardship and negative experiences.

  • Manages Ambiguity – Deals comfortably with the uncertainty of change. Effectively handles risk. Can decide and act without the total picture. Is calm and productive, even when things are up in the air. Deals constructively with problems that do not have clear solutions or outcomes. 

  • Customer Focus – Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.