Jacobs CNOQC Windows Facilitator - Clearable - Hanover, Md in Hanover, Maryland
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Jacobs is currently seeking additional Computer Network Operations Qualification Course (CNOQC) Windows Facilitators in Hanover, MD. CNOQC is an unclassified, self-paced, online course that trains individuals on skills and methodologies associated with an offensive or defensive cyber operator work role. The course covers four topic areas: Windows, UNIX, Networking, and Security Concepts. The course is not instructor-led, rather it uses Facilitators to guide students through the content while encouraging students to be active self-learners throughout the course. The Facilitators are SMEs in at least one of the four topic areas, and throughout the core training hours of each day they will interact with students via a chat system. Typical chat interactions include providing guidance during exercises and helping students understand difficult topics they encounter in the content. Facilitators also conduct periodic voice feedback sessions covering student exam attempts, during which they walk through the exam attempt with the student and address the areas that need improvement.
Windows Facilitators work collaboratively as part of a multidisciplinary Team to support students completing this foundational technical course. Windows Facilitators provide relevant experience and evaluate students on the knowledge required to meet the standards for the course. Facilitators monitor student performance on practical exams and provide feedback to students. Virtualization technology is employed heavily to simulate real-world scenarios that create an immersive learning environment for students and Facilitators.
Facilitators are available to assist students with questions regarding content, virtual machines (VM), where to locate course resources, assistance on various exams, provide feedback in one-on-one sessions with students, and other content-related topics.
Facilitators monitor student progress and watch for any students who may be struggling or need additional assistance and communicate observations to the student, mentor, and/or Customer.
Facilitators monitor students as they are conducting the hands-on practical portions of exams in preparation to conduct one-on-one feedback sessions with the student to discuss areas of strength as well as to help remediate areas where the student is continuing to develop proficiency.
Facilitators interact with students via text and voice chat. Facilitators work with the student to determine the need and provide the best type of support/assistance based on the request (for example, explain and demonstrate technical concepts, assistance with finding resources, etc.).
Facilitators provide news and updates to students as needed via the tool and/or email.
Facilitators work with a multidisciplinary Team of professionals by providing recommendations for updates to course content, training materials, exams, and documentation.
Here’s What You’ll Need:
Must be clearable
Minimum ten (10) years of cumulative technical experience
Minimum five (5) years of experience in the Engineering (Electrical, Software, and/or Network) design, development, deployment, operations, training, and/or maintenance expertise with multiple versions of the Microsoft Windows Operating System (OS).
Minimum three (3) years of experience with the most commonly used software programming languages (for example, Python, JAVA, HTML, and/or PERL).
Experience in system design to include general networking systems and software tool development.
CNOQC Windows Facilitators must be able to successfully demonstrate the following capabilities:
Effectively communicate with a broad range of individuals and students with varying backgrounds
Ability to review exams including automated grading activities and quickly determine if grading was applied appropriately
Demonstrate ability to troubleshoot students’ issues with virtual learning courses and provide support until a resolution is achieved
General knowledge across multiple versions of the Windows Operating System (OS) (and familiarity with Unix and Networking)
Demonstrate effective communication, writing, documentation, and requirements gatherings skills are needed to be effective in this role for working with other members of the Team and with the Customer to meet the requirements of the program
Most work will be done at a desk or computer.
General Office environment. The work environment is fast-paced and sometimes involves extreme deadline pressures. The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers.
Equipment & Machines:
General office equipment including PC/laptop, Fax, Copiers, Shredder, Printers, Telephone, and other miscellaneous office equipment.
Attendance is critical at all times. Must be able to work a 40-hour workweek, normally Monday through Friday. However, times and days may vary depending on business requirements. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur.
Other Essential Functions:
Must be able to communicate effectively both verbally and in writing
Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation.
Must be able to interface with individuals at all levels of the organization both verbally and in writing. Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously. Must work well under pressure to meet deadline requirements. Must be willing to travel as needed. Must take and pass a drug test and background check as well as a motor vehicle records check. Must be a US citizen.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language. (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf)
At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.