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Jacobs Project Course Manager in Hanover, Maryland

Challenging Today. Reinventing Tomorrow.

We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.

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Your Impact:

The Project/Course Manager will work with the TALLORDER Program Management Team and Champions aligned to the CNOQC/FORGE and HAMR Teams to support the delivery, operations and maintenance, and improvements related to the Courses that meet the Customer and contract requirements within defined time periods. As a leader and active Project Manager, he or she provides first-line, technical and non-technical support to the training course Champions and is a liaison between the course Champions and the Program Management Office/Customer. Creates daily, weekly, monthly, and on the spot reports for the customer. The Project/Course Manager is the Subject Matter Expert (SME) on the student experience, which includes, but is not limited to: addressing student concerns, tracking student progress, proctoring high-stakes exams, analyzing student data, and updating and maintaining course-related documentation.

Duties/Tasks and Responsibilities:

If you want to be part of a dynamic Team supporting engaging and cutting-edge training solutions, this is the place for you! Jacobs is seeking a Manager/Team Lead for the foundational course in the training pipeline. The Manager/Team Lead will work with the Program Management Team and other Managers to lead the Team to support the delivery, operations and maintenance, and improvements to the course that meet the Customer and contract requirements within defined time periods.

Project/Course Manager Job Description of Work Roles and Responsibilities:

Manage and facilitate communication and coordination across multiple locations in support of Customer and Program requirements by actively engaging with various stakeholders including, but not limited to, the following:

  • Customers

  • TALLORDER PMO

  • Course Coordinators

  • Course Champions

  • Instructors/Facilitators

  • Testing Team

  • Infrastructure Teams

  • vNet/Ginkgo Developers

  • Instructional Designers

  • Multimedia and Graphic Artists

  • Security

  • Facilities

Organize and facilitate meetings, both internal and with the Customer, as needed, including:

  • Draft and disseminate an Agenda

  • Draft and disseminate the resulting meeting recap write-up including participants, topics discussed, and action items

  • Maintain and disseminate updated Action Items lists

  • Provide first-line non-technical support for students attending classes locally and at remote sites

  • Proctor high-stakes exams to ensure exam and student integrity

  • Monitor student progress – document, track, analyze data, and create reports for the Customer

  • Maintain detailed administrative records of student data

  • Monitor and report on student attendance/absences and provide reporting to the Customer

  • Provide support for onboarding new employees (account requests, badging, etc.)

  • Provide support to the Course Champions for planning team assignments, travel planning, etc.

  • Provide support to the Customer and Course Champions related to Mentors and other Customer stakeholders (Visitor Requests, badges, mentor/stakeholder visits, mentor roster tracking/reporting, etc.)

  • Ensure Customer requirements related to course support activities are properly scoped in order to create reasonable time estimates for tasking

Develop, implement, and follow schedules and methods for holding you and the Team accountable to deliver on-time, quality deliverables and support; communicate early and often if/when projects or course support activities are at risk; maintain various types of schedules including, but are not limited to, the following:

  • Project schedule(s)

  • Course delivery schedule(s)

  • Solicit input and buy-in from the Team to ensure collective ownership and accountability of course support tasking and other Customer commitments

  • Develop sound approaches and strategies to mitigate risks to course support and delivery; communicate relevant risks early and often with TALLORDER Leadership and the Customer regarding all manner of requirements related to course support and other projects

  • Communicate updates to the Team early and often using multiple methods of communication including, as appropriate, in-person communications (individual and group), email, chat, shared web resources, Jira, Confluence, etc.

  • Document and communicate processes and procedures for repeated successful execution of tasking

  • Work with Leadership and the other Champions to review the overall tasking for the Courses.

  • Work with the Course Teams and Multidisciplinary Teams to ensure the needs of the Courses and the Course Coordinator Team are communicated and met in a timely manner

  • Work closely with Course Coordinators, Course Teams, Multidisciplinary Team Members, and Leadership to identify areas for innovation and improvement and appropriately align tasking with Customer priorities and necessary improvements

  • Document and maintain updates to processes and procedures, forms, document, deliverables, etc.

  • Track and follow-up on action items to hold our Team and the Customer accountable to assigned actions and tasking

#TALLORDER

Here’s What You’ll Need:

Minimum Education:

If ISD Background:

Bachelor’s or Master’s Degree in Instructional Systems Design, Instructional Technology, Education, English, Communications, or a directly related field from an accredited college or university (plus relevant work experience). (Additional years of experience may be substituted in lieu of a directly relevant or related ISD degree.)

If Technical Background:

Bachelor’s Degree in Computer Science (or related field) is desired, but not required

Minimum Years of Experience:

If ISD Background:

Minimum eight (8) years of documented, relevant experience in Instructional Systems Design with an applicable Master’s Degree

Or

Minimum ten (10) years of documented, relevant experience in Instructional Systems Design with an applicable Bachelor’s Degree

Or

Minimum fourteen (14) years of documented, relevant experience in Instructional Systems Design with no degree

If Technical Background:

  • Minimum five (5) years of experience in the development, testing, deployment, operations, training, or maintenance of electrical/electronic/software systems. An additional three (3) years of experience may be substituted for a Bachelor’s degree for a total of eight (8) years of experience.

  • Experience engineering design, development, deployment, operations, training or maintenance related to Windows and Unix variants.

  • Administration knowledge of setting up and maintaining common Windows and/or Unix variant servers.

  • Demonstrate knowledge of creating and configuring virtual hosts and networks using VMware in support of developing and/or instructing realistic scenarios.

  • Demonstrate knowledge of commonly used software-programming languages (to include, but not limited to: Python, Ruby, and/or shell scripting).

  • Experience creating and/or using training materials utilizing tools such as MOODLE, Captivate, Camtasia, Articulate, or other course and learning management systems (LMS).

Desired Requirements (nice to have but not required, ex. Education):

  • Knowledge of the ADDIE model

  • Strong communication skills, both verbal and written

  • Extensive knowledge of adult learning methods; the ADDIE model; and a variety of technologies, techniques, and tools for training development

  • Experience with Learning Management Systems (LMS)

#cjcyber

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) .

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