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Jacobs Voice Engineer - TS/SCI with Polygraph in Herndon, Virginia

Critical Mission Solutions

Your mission is our mission.

We're invested in you and your success. Everything we do - whether Aerospace, Defense, Intelligence, Information Technology, Cybersecurity, Nuclear, Automotive, or Telecommunications - is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.

It's our promise to challenge the status quo as we redefine how to solve the world's greatest challenges, and transform big ideas into intelligent solutions for a more connected, sustainable world.

Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed –today and into tomorrow.

Your Impact:

Job Description ( describe the day-to-day ):

  • Provide technical assistance to project managers to best fulfill customers’ requests.

  • Design, test, and inspect the Customer’s computer data communications systems. These systems include wide area networks (WANs), and local area networks (LANs), and internets.

  • Analyze and organize the corresponding hardware and software combined solutions through network modeling and planning.

  • Analyze customer requirements and determine the best technical solution with specifications of voice/telephony components and system integration techniques to satisfy the requirements for complex design and technology activities. These activities consist of voice/telephony distribution, teleconferencing design and test efforts.

  • The employee has full discretion and independent judgement as it relates to their project. As long as he remains within budget and scope the manager of the engineering team has full autonomy as it relates to the team and its resources. Outside of the project framework the employee does not have approving authority for major monetary decisions.

  • Adjust network sizes to meet volume or capacity demands

  • Coordinate network operations, maintenance, repairs, or upgrades

  • Design, build, or operate equipment configuration prototypes, including network hardware, software, servers, or server operation systems

  • Determine specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schemas

  • Develop and implement solutions for network problems

  • Develop conceptual, logical, or physical network designs

  • Estimate time and materials needed to complete projects

  • Evaluate network designs to determine if requirements are met efficiently and effectively

  • Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing

  • Prepare detailed network specifications, including diagrams, charts, equipment configurations, and recommended technologies

  • Communicate with vendors to gather information about products, to alert them to future needs, to resolve problems, or to address systems maintenance issues

  • Coordinate installation of new equipment

  • Coordinate network or design activities with designers of associated networks

  • Develop or maintain project-reporting systems

  • Develop disaster recovery plans

  • Develop network related documentation

  • Explain design specifications to integration or test engineers

  • Develop plans or budgets for network equipment replacement

  • Prepare design presentations and proposals for staff or customers

  • Use network computer-aided design (CAD) software packages to optimize network designs

Physical Requirements:

Work is primarily performed in an office environment. Typically employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives.

Work Environment:

General Office environment. The work environment is fast-paced and sometimes involves extreme deadline pressures. The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers.

Equipment & Machines:

General office equipment including PC/laptop, Fax, Copiers, Shredder, Printers, Telephone, and other miscellaneous office equipment.


Attendance is critical at all times. Must be able to work a 40-hour workweek, normally Monday through Friday. However, times and days may vary depending on business requirements. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur.

Customer and Personal Service:

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Other Essential Functions/Characteristics:

An Information Technology Generalist proficient in many facets of information technology requirements. The candidate should possess general business knowledge and soft-skills allowing them to be adaptable in a wide array of work environments. The candidate should have the willingness to participate in these type of activities when called upon to do so.

Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation.

Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously. Must work well under pressure to meet deadline requirements.

Here’s What You’ll Need:

  • Must be a U.S. Citizen

  • Must take and pass a drug test and background check as well as a motor vehicle records check and DOT Physical

  • Must be willing to travel as needed

  • Must be able to interface with individuals at all levels of the organization both verbally and in writing

  • Proficiency in the use of MS Office product suite (PowerPoint, Excel, Word, SharePoint)

  • Advanced knowledge the customer and the inner workings of the organization are critical to this position.

  • Must pay attention to detail and remain alert at all times.

  • Must be able to maintain regular, reliable attendance and ensure on time daily arrival

  • This position requires the execution of good engineering practices that detail the overall system architecture, detailed line (with breakdown of signal and test point values) and rack elevation drawings and to/from cable list.

  • Advanced understanding of Avaya voice systems including Communications Manager (CM) based systems, IP Office, Aura System Manager and Session Manager.

  • Strong knowledge of Avaya based adjunct systems including Avaya Aura Conferencing (AAC), Avaya Aura Messaging (AAM), Avaya Aura Contact Center (AACC) and Avaya Elite Call Center.

  • Good understanding of Cisco routing and switching and related services in support of voice services including Voice VLANs, DHCP scopes, Quality of Service (QOS), ACLs,and dynamic routing

  • Ability to perform (advanced level) configuration, testing, and troubleshooting of voice systems and related networking systems.

  • Ability, training and actual work experience with the specific computer language, systems, and/or technology is significantly more important than the number of years of experience. This is especially true with emerging technologies.

  • Experience with Cat5, Cat6, Fiber, Network Switches, and patch panels, AURA

  • Thorough knowledge of the TCP IP protocol suite, IP subnets and masking, and routing protocols.

  • Thorough knowledge of new network architectures and implementation of networked computer systems emphasizing multiple platform environments.

  • Considerable knowledge of network operating systems.

  • Considerable knowledge of bandwidth application requirements, routing through network devices or public network extensions.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) .

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.