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Jacobs Regional OT Technician - Waterbury, CT in Hoboken, New Jersey

Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology – we're integrating a multitude of these solution elements to build the smart environments of tomorrow.

Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.

Your Impact:

Jacobs is seeking a qualified Information Technology professional to support our OMFS facilities within the North region. Your role at Jacobs enables our regional Operational Technology team to better “Serve and understand the needs of operational teams to deliver and support practical, resilient, & secure technology.” As a member of our team, you will support the Operational Technology Manager & the Regional Maintenance Team as we work with our facilities to provide world-class OT/IT services that enable the daily treatment of more than 100 million gallons of water and the protection of water resources throughout the region.

IT Technicians will need excellent problem-solving skills and customer service skills, and experience with computer hardware, networking equipment, active directory management, and cyber security assessment. This position must be service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of resources. Ideal candidates will be eager to learn more and develop skills in both primary and secondary areas such as SCADA (Supervisory Control & Data Acquisition), HMI (Human Machine Interface), PLC (Programmable Logic Controllers), and Industrial Cyber Security.

Typical Duties:

  • Traveling to facilities throughout the region (33%)

  • Installing, configuring, and maintaining desktop PCs, servers, managed network switches, firewall security appliances, network Cameras, Wireless Access Points, and other industrial hardware

  • Installing, configuring, and maintaining PC/Server/Embedded operating systems and software.

  • Troubleshooting network connectivity issues

  • Troubleshooting computer hardware issues

Remote Work, Home/Local facility (66%)

  • Remotely monitor assets across facilities and identify maintenance needs or service degradation

  • Work with facility managers to identify technology needs

  • Document existing infrastructure

  • Develop plans to improve facility networks, computer hardware, & software

  • Collaborate with other disciplines on equipment installation, startup & commissioning

  • Configure equipment to conform to security and resiliency standards

  • Manage network user accounts and access controls

Here’s What You’ll Need:

  • Experience/Training Requirements

  • A principle-driven person that exudes Integrity, Curiosity, & Empathy

  • +3 Years’ experience in medium business, municipal, or enterprise IT

  • A solid technical foundation, focusing on Cyber Security & Networking across many platforms

Ideally, you'll also have:

  • A person who is visionary; one who plans far ahead and focuses on what is important

  • Certifications/Training: Information Technology/ Cyber Security Degree or Technical Certification.

  • Including but not limited to: (CCNA, CEH, GIAC SE, CompTIA A+, CISSP)

  • Background in electrical or electronic practical application. Alarm system installation etc.

  • Other corollary skills: Automotive repair, Mechanical skills, process, manufacturing knowledge, etc.

Physical Requirements:

  • Sitting at desk. Phone use and PC or laptop. It may require lifting and carrying boxes of supplies or files up to 25 lbs. Extended periods of sitting while on PC/laptop or phone.

  • Extended periods of walking throughout industrial facilities both inside and outside.

  • May require climbing, working at heights and in small, confined spaces such as under raised floors, inside closets, and server racks. Must be able to sit, stoop, kneel or crouch for long periods. Work in loud areas with hotter and colder temperatures than standard office environmental conditions. Lift and transport equipment up to 50 pounds.

Tools & Equipment:

  • General office equipment, which includes telephone, copier, PC/laptop, and other miscellaneous office equipment.

  • Servers, switches, routers, and other computer equipment that supports the commercial and industrial network environment.

  • Networked Industrial Equipment: VFDs, PLCs, HMIs, Embedded devices, Radios, etc.

  • Operating hand tools, power tools, ladders, and test equipment.


  • Regular attendance in accordance with the established work schedule is mandatory

  • Overtime/work outside normal schedule may be required.


  • Estimated (33%) travel throughout the ‘North’ (CT, DE, IL, MI, NJ, NY, PA, RI) region will be required

  • Candidate must maintain a valid driver's license with no major infractions

  • Candidate must maintain a valid ‘REAL ID’ driver’s license or other TSA-approved identification

Other Essential Functions:

  • Adherence to established company safety policies and good industrial and office safety practices.

  • Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize, and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with various contractors and personnel at all levels.

  • Grooming and dress are usually business casual but dependent on the client’s standards.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) .

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.