Jacobs Knowledge Management Analyst IRES - HSV in Huntsville, Alabama
Knowledge Management Analyst IRES - HSV
Descriptionof Duties :
The Knowledge Management (KM) Analyst willsupport the Missile Defense Agency (MDA), Integrated Research and Developmentfor Enterprise Solutions (IRES) contract. The candidate will:
Assistwith the design, implementation, and maintenance of KM processes and artifacts.
Beresponsible for a variety of activities related to identifying, managing,packaging, and disseminating the necessary information to MDA employees.
AnalyzeKM inputs for common issues and develop knowledge articles for use by theClient Service Desk to troubleshoot and resolve known issues.
Ensureknowledge articles are current, accurate, and easily understood by the intendedaudience.
RecommendKM-related initiatives/improvements to the Continual Service Improvement (CSI)manager.The successful candidate will:
Havethe ability to work in a dynamic environment with changing priorities
Haveexcellent teamwork and conflict management skills
Havestrong written and verbal communication skills.
Corehours of support are 9am – 3pm M-F.
Thisposition is located at Schriever AFB, Colorado Springs, CO or Redstone Arsenal,Huntsville, AL
Thisposition will be posted for 14 days ending on 17 September 2019. If a candidatehas not been selected at that time, it will continue to be posted until asuitable candidate is selected or the position is closed.
Basic Requirements :
Must have one of the following combinations ofeducation and experience: HS Diploma (or GED) and 4 years of generalexperience; Associate’s degree and 2 years of general experience; Bachelor’sdegree, or higher, and 0 years of general experience.
Musthave at least 2 years of directly related experience.
Musthave an active DoD Secret Clearance
Desired Requirements :
Knowledgeof BMC Remedy.
ITIL Foundations v3 certified.
Previous experience in an Enterprise/IT Servicesorganization.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a drug-free workplace.
Primary Location United States-Alabama-Huntsville
Other Locations United States-Alabama-Huntsville
Travel Yes, 10 % of the Time
Req ID: AER0002Y6