Jacobs PC Technician in Hurlburt Field, Florida
USSOCOM's mission is to “Provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks.” As a member of our team, you will partner with SOF military and civilian members to directly support this mission by providing world-class Information Technology services and support that connect over 60,000 users around the world.
PC Technicians will be responsible for software and hardware installation and configuration. Maintain and repair a variety of equipment, install drivers, update systems firmware and BIOS, install Local Area Networks (LANs) and Virtual LANs. PC Technicians must have excellent troubleshooting skills along with exceptional organizing and time management skills.
PC Technician candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented, articulate and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR and Gray).
Installing, configuring and maintaining desktop and laptop PCs and peripherals, such as printers
Installing and configuring application and operating system software and upgrades
Troubleshooting and repairing hardware and network connectivity issues
Removing old equipment and performing data migration to new machines
Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
Analyzing and making recommendations for hardware and software standardization
Create and maintain user accounts with a lab environment
Maintain an inventory of hardware within a lab environment
Document lessons learned from repairs and fixes
Offer technical support and teach users how to utilize system functionality
- Proven experience as a PC Technician or similar role.
- LAN/WAN network experience.
- Knowledge of internet security and data privacy principles.
Required Certification: Employment is contingent upon keeping required certifications current
- CompTIA A , CompTIA Security , and/or any Microsoft Windows 7/10 or Server 2012/2016 certifications
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Primary Location United States-Florida-Hurlburt Field
Travel Yes, 10 % of the Time
Req ID: I2S0002YH