Jacobs Client Account Manager (Senior level Manager) in Irvine, California

Client Account Manager (Senior level Manager)


The Buildings & Infrastructure Line ofBusiness is a global network of employees, which serves both the private andpublic sector. Our employees work to shape the communities we live in bycreating world-class projects that transform the future development patterns ofthose communities. We provide our clients award-winning planning,engineering, architectural and interior design, construction and programmanagement, and design-build project delivery. The Jacobs businessmodel allows us to successfully service our clients, leverage our integratedservices, and provide our employees with growth opportunities while deliveringglobal solutions to our client’s local programs.

We consistently receive high rankings fromEngineering News-Record (ENR) in many classifications, including the categoriesof Top Design Firms, Top Contractors, Top Green Buildings Design Firms, and TopTransportation Companies.

As a ClientAccount Manager within our PM/CM group, you will have the opportunity to impact strategic businessrelationships with key clients to ensure Jacobs has a sustainedrelationship to achieve complete client satisfaction withwork, and fully leverage the relationship to benefit clients and our firm.Working with members of our team, your focus is to make sure Jacobs is theclient’s firm-of-choice, and that the company has a thorough understanding ofthe client’s needs and is seen as their best advocate for accomplishing their goals related to project and construction management. Your focus is driving growth across our Buildings and Infrastructure teams.

During your time with us you will:

  • Represent Jacobs to theclient in a positive, caring, solutions-delivery approach by engaging thebroader firm

  • Identify, charter, andlead Client Service Management (CSM) teams comprised of multi-disciplinaryproject managers and regional practice leadersaround common vision of success

  • Secure managementcommitment and influence/attract key staff for pursuits

  • Advocate on client'sbehalf by actively engaging the firm to address client needs, and recommendstrategic actions to optimize our business development investment and marketshare growth

  • Facilitate creation ofdeep, personal, valuable client relationships between Jacobs personnel andclient personnel (management, technical, functional, delivery) to weave afabric of broad-based relationships between our firm and the clients

  • Develop trust andcredibility with clients by engaging in business discussions to formulatewinning and portfolio diversification solutions

  • Identify higher levels ofclient engagement for executive sponsors

  • With CSMs, coordinate andfacilitate Go/No Go decisions, and help develop required sales costs alignedwith opportunity potential and return on investment objectives

  • Actively engage with CSMsand Sales teams to influence pursuit team on sales process discipline, winstrategy and proposal development, interviews and presentations


  • BS degree required in a technical orbusiness discipline or equivalent related work experience in lieu of a degree

  • 15 years of experience in the DesignBuild engineering field. Proven client development skills, including previousexperience managinglarge capitalimprovementprojects

  • Proven track record of creating andwinning work in the design build, Architecture or EPCM market space.

Preferred Qualifications:

  • Proven record of developing zipperedrelationships with key clients at all levels (from executives to key managementlevels)

  • Ability to open doors for initiatingrelationships at client organization

  • Ability to lead an account team, seta vision and strategy, coach/mentor and motivate members, reach within Jacobsto offer best-in-class solutions, manage commercial and legal negotiations, andclose deals

  • Technical background/experience indelivering or managing large Buildings (Healthcare, Education, commercial high rise) projects/programs is considered a positive and adds credibility in consulting,engineering, construction industry service offerings and delivery

  • Successful track record of beinginnovative and bringing a differentiated solution to a client

  • Ability to lead through influence

  • High level of emotional intelligence/team builder, coach andmentor

  • Innovative and solutions-oriented thinker

  • Client political savviness

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.

Primary Location United States-California-Irvine

Travel Yes, 25 % of the Time

Req ID: BIA000056