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Jacobs IT Support Specialist (local team Krakow) in Krakow, Poland

Your Impact:

At Jacobs, we make the world smarter, more connected and more sustainable.

Together, we’re pushing the limits of what’s possible. We stay ahead to create the new standards our future needs.

Join us!

Responsibilities:

  • IT Support Specialist will be responsible for providing second line support to end users for computer workstations, servers, application software and hardware. The team will support the internal customer in the region of Europe. Travel might be required to provide support onsite.

  • This position requires collaboration with local, regional, and global IT teams as well as individual responsibility for complex tasks typically relating to computer hardware, printers, LAN infrastructure and network operations, telephony, IT installations, and/or maintenance for local, off-site, and/or remote locations.

Here’s What You’ll Need:

  • Experience on 1st line of IT support needed

  • Very good knowledge of English (written and spoken) is essential

  • Minimum communicative level of Polish

  • Good knowledge of Windows Operating System, Microsoft Office

  • Experience with Support Desk Software

  • Good background in networking concepts and technologies

  • Desire and ability to rapidly learn new technology skills

  • Backup process knowledge and good practice

  • Strong communication and troubleshooting remotely skills

  • PC/ laptop configuration familiarity

  • Ability to simulate or recreate user problems to resolve operating difficulties.

  • Time management and organizational skills

  • Team-oriented individual

  • Process and documentation oriented, flexible

Please be informed that this role requires regular work from the office in Krakow + occasionally some travels to other offices required.

We offer:

  • Private medical care

  • Life insurance

  • Sharing the costs of professional training & courses

  • Corporate sports team

  • Retirement pension plan

  • Portal with benefits you can choose

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.

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