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Job Information

Jacobs ServiceNow Business Analyst in Krakow, Poland

Your Impact:

ServiceNow Business Analyst

Practice Scope:

Works with key project stakeholders to capture business and user requirements. Business analysts will work with development teams to ensure the requirements are understood, developed, tested, and delivered to specification.

Main accountabilities, in addition to standard Jacobs policies and procedures, include but are not limited to the following:

  • Representing project stakeholders throughout the planning, development, and release processes

  • Owning the relationship with project stakeholders to identify, model, and document business, process, and data requirements

  • Working with the platform operations or support team to develop release estimates

  • Helping the platform operations or support team understand the business and test requirements

  • Translating technical complexities to project stakeholders to make sure they understand the design decisions

Here’s What You’ll Need:

  • Business analysts should possess sound foundational knowledge of the Service Now Platform and applications.

  • Fluent English

  • Detailed understanding of the business users serviced by the Now Platform, and the ability to describe business and user requirements in a manner that enables system administrators, application developers, and quality assurance engineers to understand, estimate the relative effort, and deliver business functionality.

  • In addition to having a strong technical foundation and knowledge of the Now Platform, business analysts should have strong communications and relationship-building skills and the ability to identify the downstream implications of new requirements. Working hours 12.00-20.00 (Warsaw time)


At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.