Jacobs Maintenance Control Center (MC) Support Specialist - Contingent in Langley, Virginia

Maintenance Control Center (MC) Support Specialist - Contingent

Description

We are actively searching for qualified candidates for this potential opening. We do not have assurance at this time that the position will be opened and when. This position is contingent upon contract award. _\

  • An Active TS/SCI clearance is required\


Mission Statement

The 480th Intelligence Support Reconnaissance Wing (ISWR) leads the Air Force’s Distributed Common Ground System (DCGS-AF) efforts. The DCGS-AF is the Air Force’s primary intelligence, surveillance, and reconnaissance (ISR) planning, collection, processing and exploitation, analysis and dissemination weapon system. The weapon system employs a global communications architecture that connects multiple intelligence platforms, DoD networks, and sensors. Personnel assigned to DCGS-AF produce actionable intelligence from data collected by a variety of sensors on the U-2, RQ-4 Global Hawk, MQ-1 Predator, MQ-9 Reaper and other ISR platforms across multiple security levels up to TOP SECRET/Sensitive Compartmented Information (TS/SCI).

Job Description

The Maintenance Control Center (MC) Support Specialist will process and coordinate all incoming DCGS Authorized Service Interruption (ASI) requests with 480 ISRW Long Range Scheduling and/or DOC Crew Commander for approval decision ensure that all maintenance issues are documented and tracked within the 480 ISRW approved system.

Shift work is required to support 24x7 operations. It is important to be available to work any shift/designated hours required to include nights, weekends and holidays. Shift differential will be paid.

Typical Duties

  • Modify/Cross reference requested/approved downtimes with COMPASS Scheduler

  • Monitor, assess, document and communicate all ASIs and system outages, to include those accomplished by third parties, impacting systems and sub-systems employed throughout the DCGS enterprise

  • Submit alternate routes for DISA ASIs to avoid network interruption

  • Seek out and provide answers on outages/degradations as requested by government

  • Manage MCC ticket queue to include initiating, transferring, escalating, and deescalating tickets as

  • Answer phone calls and liaison between DGS sites and government leadership

  • Attend and/or host meetings as dictated by government leadership

  • Prepare documentation regarding ASI and overall maintenance status of the DCGS enterprise using 480 ISRW directed systems

  • Annotate all events that transpired on shift via the Master Station Log (MSL) or 480 ISRW approved system

  • Monitor, and take action, on emails received via the MCC organizational email box

Qualifications

Required Education: None

Required Experience:

Years: 3

Description: 3 years’ experience in a help desk environment

Years: 1

Description: Experience with SIEM, log analysis, vulnerability analysis and some scripting experience

Required Certification: IAT Level II

Preferred Qualifications: Ability to understand and communicate maintenance requests and actions

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.

Primary Location United States-Virginia-Langley

Req ID: ATE0000NX