Jacobs Network Monitor - Contingent in Langley, Virginia
Network Monitor - Contingent
We are actively searching for qualified candidates for this potential opening. We do not have assurance at this time that the position will be opened and when. This position is contingent upon contract award. _\
An Active TS/SCI clearance is required\
The 480th Intelligence Support Reconnaissance Wing (ISWR) leads the Air Force’s Distributed Common Ground System (DCGS-AF) efforts. The DCGS-AF is the Air Force’s primary intelligence, surveillance, and reconnaissance (ISR) planning, collection, processing and exploitation, analysis and dissemination weapon system. The weapon system employs a global communications architecture that connects multiple intelligence platforms, DoD networks, and sensors. Personnel assigned to DCGS-AF produce actionable intelligence from data collected by a variety of sensors on the U-2, RQ-4 Global Hawk, MQ-1 Predator, MQ-9 Reaper and other ISR platforms across multiple security levels up to TOP SECRET/Sensitive Compartmented Information (TS/SCI).
The Network Monitor will conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis. This will entail monitoring all nodes for operational integrity, responding to trouble calls, Initiating and maintaining trouble tickets and other logs to document these anomalies as well as other corrective actions.
Shift work is required to support 24x7 operations. It is important to be available to work any shift/designated hours required to include nights, weekends and holidays. Shift differential will be paid.
Populate and examine trouble and error logs for troubleshooting and capturing metrics
Provide technical support to resolve the problem or escalate to the appropriate level
Monitor and administer network tools for troubleshooting and metrics for trends analysis
Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis
Provide technical support in data network planning, engineering, and design
Report all trouble calls upon receipt to the MCC in the DOC and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander
Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint presentation
- Demonstrated knowledge of network monitoring tools
Required Education: None
Description: Three (3) years network operations experience
Required Certification: Possess IAT Level I certification
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Primary Location United States-Virginia-Langley
Req ID: IHO000096