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Jacobs System Support Representative 2 in Little Rock, Arkansas

Challenging Today. Reinventing Tomorrow.

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Your Impact:

Mission Statement

MPSC III (Mission Planning Support Contract) is an arm of the CMS (Critical Mission Solutions) organization Soldiers and Mission Planners with the resources of tomorrow to ensure a safer, more secure flight path today. This is accomplished by supporting and maintaining the hardware and software configurations for the required Mission Planning Environments. This is one of Jacobs’ leading support organizations offering tiered opportunities for growth and exciting pathways to a higher purpose.

Job Description

Jacobs is seeking a full time System Support Representative. The successful candidate will provide technical support, assistance, and maintain hardware/software configuration for certified Mission Planning Environments at assigned sites. Under certain circumstances, deploy with assigned units during peacetime and during conflict in theater operations outside of the United States. This position is located in Little Rock, Arkansas.

Typical Duties

Work scope may include any/all of the following duties:

  • Support primary and secondary customers and may be required to support a multi-state region by performing updates, upgrades, maintenance, and disposition of hardware/software.

  • Analyze software, hardware, and system malfunctions, and implement corrective actions.

  • Deliver technical briefings for users of mission planning systems, software, and data (including classified and unclassified source data) as required.

  • Support unit needs during exercises, daily training, deployments, and real-world contingencies. Provide SSR support/expertise as requested by the Mission Planning Systems Support Facility.

*This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities.

Here’s What You’ll Need:

Education Desired/Required:

  • High School diploma and at least one (1) year of experience as a System Support Representative.

  • Information Technology experience with Military, Aviation, and/or Mission Planning experience required.

Required Clearance

  • Must hold a current DoD Secret clearance

Experience Required

  • Understanding of airspace, airports, airways, and navigation aids is desired.

  • Understanding of and ability to analyze/troubleshoot hardware, software, and Windows operating systems required.

  • Must be able to identify and analyze important factors and conditions in order to recognize and apply an understanding of interrelationships, and anticipate customer need.

  • Must decide course of action based on analyses of the subjects and issues related to the assignments and select the appropriate course of action from acceptable alternatives.

  • Must be able to work autonomously and with minimal to no supervision

Experience Desired

  • Understanding of mission planning concepts and aircraft performance factors is desired; crew experience is desirable.

  • Knowledge of basic networking hardware/software over classified and unclassified government networks desirable.

  • A current Security+ certification is preferred.

  • Understand mission planning system functions and external interfaces to include setup and teardown procedures desirable.

  • Operational aircrew experience is desirable

Training & Certifications

  • DoD 8570 IAT Level 2 (Security+ or equivalent) desired, required within six (6) months of hire

  • Optional:

  • A+ Network+ Systems Security Certified Practitioner (SSCP)

  • Microsoft Certified Desktop Support Technician (MCDST)

  • Microsoft Certified Systems Administrator (MCSA)

  • Microsoft Certified Systems Engineer (MCSE)

U.S. CITIZENSHIP REQUIRED. Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Essential Functions

Physical Requirements:

Light- Work usually requires standing or walking to a significant degree. Exerts up to 20 lbs. occasionally or up to 10 lbs. frequently to move objects.

Work Environment:

Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers and management.

Must be able to work autonomously and with minimal supervision.

Equipment and Machines:

Standard office equipment and machines, computer workstation.


With the exception of STD/LTD/FMLA & approved time off, attendance is considered essential.

Must be able to work within the shift hours of 6:00 a.m. and 6:00 p.m.

May be required to work outside of normal shift hours when required for mission support.

Other Essential Functions:

Some travel may be required.


Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language. (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf)