Jacobs Unified Communications Technician - IRES - Huntsville in REDSTONE ARSENAL, Alabama
Unified Communications Technician - IRES - Huntsville
Working in a team environment, the Unified Communications Technician is a part of 24x7x365 Global Network Operations and Security Center (GNOSC) team providing on site IT operational support for the MDA workforce. The positions will be located at the MDIOC at Schriever AFB in Colorado Springs, CO and at Redstone Arsenal, Huntsville, AL. This position will require varying shift work.
Duties include but are not limited to: monitoring the MDA Enterprise operational communications clusters using provided tools, responding to and updating Remedy Incident Tickets, working with end-customers to resolve Telephony communications issues. Additional responsibilities will include adds/moves/changes, and other duties as assigned by functional manager. This person should be familiar with Cisco Telephony and basic troubleshooting methodologies.
Basic Requirements : High School Diploma plus 12 years of general experience or an Associate’s degree and 10 years of general experience or a Bachelor’s degree and 8 years of general experience must include 6 years of relevant experience in related field. Active DoD Secret or higher security clearance. Experience in telecommunications or NOC environment. Active DoD 8570.1-M IAT Level II certification such as CompTIA Security CE. Experience with telephony adds, moves, changes, and minor troubleshooting ability.
Desired Requirements : Cisco and/or vendor certifications. Experience in Network Operations & Maintenance, Engineering, Telephony, IT environment. Experience with or assisting with DRSN or C2 systems. Remedy ticketing experience. Experience in telecommunications or NOC environment.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Primary Location United States-Alabama-REDSTONE ARSENAL
Travel Yes, 10 % of the Time
Req ID: AS0003S3