Jacobs Desktop O&M Technician TS/SCI with Poly in Reston, Virginia
Desktop O&M Technician TS/SCI with Poly
“Jacobs National Security Solutions (NSS) provides world-class IT network and service management capabilities; cutting edge cyber threat awareness and cybersecurity solutions; innovative web- and software applications development; and advanced data analytics for major clients in the Intelligence Community, Department of Defense, and Federal Civilian Agencies.
Our forward thinking solutions deliver an integrated approach to IT network design and management, full life cycle IT service management, IT service delivery, asset management, logistics and procurement, and vendor management. We leverage the expertise and passion of our employees to conduct identity and access management, penetration testing, and vulnerability assessments for our nation’s most closely guarded agencies and networks. Our Cyber Security Operations Centers ensure safe, effective network operations for Federal clients while our data scientists are helping stop illegal acts before they can endanger Americans or our way of life.
Jacobs promotes a culture of operational excellence to create a safer, smarter, and more connected world while upholding the highest standards of compliance, quality and integrity.
We continue to thrive and need your talent and motivation to help propel us farther, faster.”
Jacobs is looking for a Desktop O&M Technician at our Reston, VA location:
The Desktop Support Tech is responsible for testing, repairing and deploying a wide variety of servers and workstations in support of a global telecommunications network.
This technician is required to make lowest repairable unit (LRU) repairs for servers, workstations and associated peripheral devices such as keyboards and mice.
On a daily basis the Desktop Support Tech is required to monitor actions for a timely repair to meet the customer Service Level Target (SLT).
Additionally, the technician is responsible for documenting their actions in a Database Management System, which serves as a knowledge base used as a reference for researching issues.
The employee has full discretion and independent judgment as it relates to the incident tickets. As long as he remains within budget and scope the manager as full autonomy as it relates to the team and its resources. Outside of the incident framework the employee does not have approving authority for major monetary decisions.
Active TS/SCI with Polygraph level security clearance
Requires a High School diploma or equivalent and 3-5 years’ customer service experience, or equivalent training and experience. Comprehensive knowledge of hardware and/or software products required. Must have strong communication skills and be able to effectively communicate technical issues.
Must be able to interface with individuals at all levels of the organization both verbally and in writing
Proficiency in the use of MS Office product suite (PowerPoint, Excel, Word, SharePoint)
Must pay attention to detail, provide good customer service and remain alert at all times.
Must have experience with CPC operating System & peripheral knowledge, basic understanding of PC to network connectivity, basic understanding of DHCP
Prior experience with cable testers, link runner/Flukes, COTS IT products and ticketing systems
The employee can make independent decisions that deal with the daily schedule and work to be accomplished.
The employee is not involved with personnel or compensation decisions.
Ability to analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
Ability to analyze user needs and recommend appropriate hardware.
Willingness to update knowledge and skills to keep up with rapid advancements in computer technology.
Most work will be done at a desk or computer.
General Office environment. The work environment is fast-paced and sometimes involves extreme deadline pressures. The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers.
Equipment & Machines:
General office equipment including PC/laptop, Fax, Copiers, Shredder, Printers, Telephone, and other miscellaneous office equipment.
Attendance is critical at all times. Must be able to work a 40-hour workweek, normally Monday through Friday. However, times and days may vary depending on business requirements. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur.
Customer and Personal Service:
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Other Essential Functions/Characteristics:
An Information Technology Generalist proficient in many facets of information technology requirements. The candidate should possess general business knowledge and soft-skills allowing them to be adaptable in a wide array of work environments. The candidate should have the willingness to participate in these type of activities when called upon to do so.
Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation.
Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously. Must work well under pressure to meet deadline requirements.
Must be willing to travel as needed.
Must take and pass a drug test and background check as well as a motor vehicle records check.
Must be a US citizen.
Jacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law.
Primary Location United States-Virginia-Reston
Req ID: I2S000380