Jacobs VTC Operator (TS/SCI Poly) Swing Shift in Reston, Virginia
VTC Operator (TS/SCI Poly) Swing Shift
“Jacobs National Security Solutions (NSS) provides world-class IT network and service management capabilities; cutting edge cyber threat awareness and cybersecurity solutions; innovative web- and software applications development; and advanced data analytics for major clients in the Intelligence Community, Department of Defense, and Federal Civilian Agencies.
Our forward thinking solutions deliver an integrated approach to IT network design and management, full lifecycle IT service management, IT service delivery, asset management, logistics and procurement, and vendor management. We leverage the expertise and passion of our employees to conduct identity and access management, penetration testing, and vulnerability assessments for our nation’s most closely guarded agencies and networks. Our Cyber Security Operations Centers ensure safe, effective network operations for Federal clients while our data scientists are helping stop illegal acts before they can endanger Americans or our way of life.
Jacobs promotes a culture of operational excellence to create a safer, smarter, and more connected world while upholding the highest standards of compliance, quality and integrity.
We continue to thrive and need your talent and motivation to help propel us farther, faster.”
Jacobs Technology is seeking a Video Teleconferencing Operator with TS/SCI with Poly to support their customer in the Reston, VA area.This is a swing shift of approximately 2:00PM - 10:00PM.
The candidate will provide specialized VTC support to executive level customers and special events. The operator will serve as a member of the video operations support staff, providing assistance to VTC customers.
Provide VTC scheduling assistance to customers.
Setup and monitor MCU based conferences.
Assist customers with connecting to conferences.
Provide email and telephone support to the VOC as needed.
Coordinate with distant end users to ensure successful videoconferences.
Instruct users in the operation of the VTC user control panel and all other end user VTC equipment.
Performs VTC technical assistance to local users on an as needed basis.
Provide recommendations to management on improved equipment reliability and conference quality.
Provide daily, weekly and monthly reports to management.
Must be willing to work all shifts, days - evening - night shift
Active TS/SCI with Poly Required
Education and Experience:Two (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years. Progressive relevant training and/or certification may be substituted for one (1) year of education or experience requirements
Skills & Experience:
Attention to detail
Must be willing to work shifts
Proficiency in Microsoft Office
Must possess excellent problem solving skills to troubleshoot complex VTC problems
Self-starter with the ability to work as part of a team or independently with minimal supervision
Professional oral and written presentation skills
Professional appearance is a must
Polycom VTC and CISCO/Tandberg VTC experience.
JWICS VTC and Scheduler experience
General Office environment. The work environment is fast-paced and sometimes involves extreme deadline pressures. The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers.
Most work will be done at a desk or computer.
Equipment and Machines
General office equipment including PC/laptop, Fax, Copiers, Shredder, Printers, Telephone, and other miscellaneous office equipment.
Attendance is critical at all times. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur.
Other Essential Functions
Must be able to communicate effectively both verbally and in writing
Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others
Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation
Must be able to interface with individuals at all levels of the organization both verbally and in writing
Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously.
Must work well under pressure to meet deadline requirements
Must be willing to travel as needed
Must take and pass a drug test and background check
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Primary Location United States-Virginia-Reston
Req ID: I2S0002VH