Jacobs Client Support Administrator - IRES - SAFB in Schriever AFB, Colorado
Client Support Administrator - IRES - SAFB
Client Support Administrator (CSA) to support Enterprise Information Technology Services on the IRES program at Schriever Air Force Base, Colorado Springs, CO. The CSA supports IT break/fix for users in response to Remedy Incidents, preventative maintenance activities as scheduled and activities needed to satisfy Requests for Service (RFS). RFSs require execution of small, immediate customer-directed projects on tight deadlines to sustain life-cycle activities associated with MS Windows workstations and various information technology-oriented projects. Candidate must quickly adapt to new situations and short deadlines, work unsupervised at times and have a strong commitment to a team environment. Primary duty hours fall within the 0600-1800, Monday - Friday time period with occasional off shift, extended hours or weekend support requirements. On-call is sometimes necessary to support customer requirements, troubleshooting, testing, and exercise support.
Requirements : A High School diploma (or GED), and 4 years of general experience or an Associate’s degree and 2 years of related experience. General experience must include 2 years of related experience in business systems, operating systems, and servers and/or experience in light programming, project management of small initiatives, and troubleshooting AND one relevant industry certification at the associate or professional level. Candidate must have an active DoD Secret security clearance. Candidates must have completed and be enrolled in Continuing Education (CE) with a Security certification or other IAT level II 8570 compliant certification or above. This position may occasionally be required to work extended and/or non-prime hours. Travel may also be required.
Desired : Experience using Remedy software (Action Request System). Audio Visual, Blackberry, and VOIP Telephone equipment experience beneficial.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.
Primary Location United States-Colorado-Schriever AFB
Travel Yes, 10 % of the Time
Req ID: AS0003R7