Jacobs Linux Systems Senior Engineer IRES - SAFB in Schriever AFB, Colorado
Critical Mission Solutions
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Description of Duties:
The Global Network Operations Security Center (GNOSC) Event Mission Support Team Linux Systems Senior Engineer supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:
Be responsible for assisting in all facets of a continuous 24/7 Global Network Operations Center, communicate with the MDA GNOSC event team, the GNOSC Mission Support Team, Network Operations Center, and execute Network technician duties in direct support of MDA events, exercises and war games.
Work as an administrator in a medium to large virtualized environment with strong knowledge of Active Directory, Window Server 2012R2/2016, RHEL, and managing virtualization technologies.
Monitor the MDA Enterprise Network using Solarwinds/MicroFocus NNMi and other provided tools.
Respond to Remedy Incident Tickets, working with customers to resolve network communication issues.
Administer Linux operating systems to include servers and end-user workstations.
Manage the Satellite and Ansible Tower systems and perform server patch management via YUM.
Provide engineering design documentation for system updates, OS upgrades, and other changes.
View and respond (as appropriate) to events reflected in the various management and monitoring tools.
Perform administration of Linux environment to include troubleshooting, break fix activities, the patching and remediation of servers, and system audit log reviews as required.
Coordinate efforts with other work centers and personnel to resolve Remedy Incidents related to systems and supporting infrastructure, troubleshooting any system errors or user issues, tracking resource utilization and performance of systems, and performing modifications and upgrades as needed.
Execute system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cyber security.
Support and service maintenance activities to include Change Management coordination during the assigned shift day/time.
Develop event products, and modify and maintain event baselines prior to and during the event.
Be responsible for all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer.
Coordinate with the GNOSC Watch Officers, Event Team and other GNOSC MST personnel on IT Incident Management requirements, to ensure proper site, service and application outages and/or degradations are effectively escalated, managed and resolved with full communication of status, plans, and actions by providing senior leadership and the Government customer the latest status through resolution.
Actively participate in the Mission Execution Team working group meetings.
Assist the MDA GNOSC Event team by supporting the Mission Execution Team (MET) as part of Flight Test execution, which requires the integration of contractor’s into the MET battle rhythm, leading up to and during the execution of the event tests.
Serve as the subject matter expert on network transport and service delivery of all MDA/IC delivered capabilities required to support test execution.
Work with Network Operations Center personnel to develop the "Event Preparedness Checklist" for all MA-1 events. Coordinate with other relevant IRES contract teams to ensure the timeline of implementation and delivery of all other Task Order 8003 work products and requirements are identified in the "Final event work products and activities with RACI" matrix.
Coordinate the Mission Support Schedule to ensure all CIO assets directly support event requirements and to work in concert with operations personnel, ensuring assets are identified and scheduled.
Provide post event recommendations, “Lessons Learned” and “Hot Wash” inputs.
Coordinate with the GNOSC Manager, GNOSC Event Team Lead, and Watch Officers to meet service levels defined for the IT Services organization.
Coordinate with Change Management and other key leadership to ensure predefined service levels for the IT Services organization are achieved and to also provide insight into the impacts of the event posture.
Execute the job roles/responsibilities which includes varying shifts which are adjusted between day and night shifts as required.
Provide guidance and lead troubleshooting in dynamic, time constrained scenarios to matrix staff, including network, systems, servers, and application engineers, in a geographically distributed enterprise.
Follow documented process and procedures and provide feedback to update as necessary.
The successful candidate will:
Be extremely proficient in all the Linux, Windows, Storage and Virtual Center of Excellence services taskings.
Demonstrate excellent customer service skills and possess the ability to work with little supervision.
Demonstrate proficiency in developing comprehensive and detailed drawings.
Work well in team environment.
Possess excellent communication skills, verbal and written, at both technical and senior/Executive management levels, as well as experience in metrics-based IT Operations and Maintenance (O&M) teams.
This position is primarily second shift with a varying event support schedule.
This position will be filled at Schriever AFB, Colorado Springs, CO
This position is expected to pay $93,000 - $148,800 annually; depending on experience, education, and any certifications that are directly related to the position.
This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.
Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate will be assigned as an employee for Jacobs or one of the following teammate companies: HX5, GCS, ERC, MEIT or Aerodyne.
Jacobs health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules and opportunities to work remotely, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.
Here’s What You’ll Need:
Must have one of the following combinations of education and experience: HS Diploma (or GED) and 14 years of general experience; Associate’s degree and 12 years of general experience; Bachelor’s degree and 10 years of general experience; Master’s degree and 8 years of general experience.
Must have 8 years of directly related/specialized experience
Must have 2 years or experience working in a management or leadership role
Must have knowledge of administration for the ArcSight ESM, PKI and back end database infrastructure related to upgrades and daily maintenance.
Must have a current DoD 8570.01 IAT Level II Certification such as CompTIA Security+ CE Certification or higher.
Must have an active DoD Secret Security Clearance
Have experience with Remedy and SNMP monitoring tools (e.g., Micro focus/HPOV). Must have education or experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation.
Have, and maintain, current Red Hat certifications.
Have experience with RHEL Satellite and Ansible Tower, Centrify & IDM, DNS, Active Directory, and Symantec Netbackup,.
Have experience with VMware administration.
Have experience using Remedy software.
Have experience with implementing Cyber Security best practices.
Have experience with multiple service proficiencies or special proficiency.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) .
At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.