Jacobs Change Manager in Scott AFB, Illinois

Change Manager


Work for one of the world’s largest and most diverse full-spectrum solutions provider. Jacobs is looking for a talented individual to join our team supporting one of the nation’s most dynamic and far-reaching DoD organizations. As the ITSM Change Manager, you will be responsible to develop, manage, document and oversee all Change Management activities and tasks. The selected candidate will have experience defining, implementing, managing and improving ITSM Change Management processes. The candidate will have experience ensuring that services are defined, that continuous service transition processes work in practice. Candidate will execute IT service management framework, Change Management governance processes, policies, standards and procedures to deliver quality IT services and improve execution effectiveness.

Overall Responsibilities include but not limited to:

  • Support the implementation and improvement of ITSM Change Management (ChM) processes by utilizing, leveraging & tailoring industry best practices

  • Provide expert leadership across the ITSM Lifecycle and be fluent in Service Transition functions

  • Ensure that the proper processes and policies are aligned particularly for Service Transition functions

  • Define the ChM process to handle all requested changes, including handling issues and unexpected events

  • Maintain accurate, up-to-date ChM policy and process documentation

  • Assist with collection, analysis and review of ChM tool workflows and ensure accuracy of the CMDB

  • Act as Subject Matter Expert to all change management working groups for proposed change requests

  • Use available ITSM tools to perform post-implementation reviews, document results and lessons learned

  • Keep all change requests up to date in the Service Management Toolset and review status of all records on a regular basis



  • Position requires a minimum of 2 years of experience in ITSM Change Management processes

  • Certification in ITILv3 Foundations

  • Excellent oral and written communication skills

Preferred qualifications for this position include:

  • ITILv3 Intermediate Certification

  • Demonstrated experience with ITSM tools such as Remedy

  • The minimum of a Secret level DoD Security Clearance is required

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.

Primary Location United States-Illinois-Scott AFB

Req ID: I2S00035J