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Jacobs Duty Controller in Scott AFB, Illinois

Duty Controller


Jacobs is seeking a Duty Controller in support of TRANSCOM on Scott AFB. The Duty Controller will help identify and correlate problems, coordinate Authorized Service Interruptions (ASI), and respond to alerts and take appropriate actions that affects the USTRANSCOM community, USTRANSCOM component command and other combatant commands. The ideal candidate will possess skills or knowledge in the areas described below.

Duties and Functions:

  • Interpret, log, and disseminate Authorized Service Interruptions (ASIs) as they are received

  • Ability to reasonably extrapolate possible impacts from proposed ASIs affecting the network

  • Ability to communicate clearly via email or by voice, information concerning problems or requests for information on various systems as requested

  • Prepare briefing slides, incident updates and compose email notifications daily documenting events, incidences, ASI, alerts with wide distribution

  • Monitor Splunk dashboard and other monitoring systems/tools, respond to alert notifications or notifications from other agencies, and notify appropriate personnel for escalation and analysis using established procedures

  • Knowledge and experience using Remedy (Preferred), or other ticket tracking applications

  • Basic troubleshooting skills as they relate to standard desktops

  • Basic Service Desk duties during non-business hours and weekends to include ticket submission, troubleshooting problems, passing on information to customers and processing of new account requests as needeD



The following skills and demonstrated experience are required:

  • Experience with Microsoft Office applications (Specifically Outlook, Word, Excel, Power Point) used to communicate information for briefing slides, incident updates, and to compose email notifications read by many individuals

  • Experience using network monitoring tools like SolarWinds, SACOP, or Splunk

This position requires an Associates degree with 4 years of experience or a total of 6 years of related experience. An IAT Level II certification is required. The minimum of an interim Secret level DoD Security Clearance is required.

Essential Functions

Physical Requirements

Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.

Work Environment

Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%).

Equipment and Machines

Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.


Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%).

Other Essential Functions

Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. An IAT Level III certification is desired. The minimum of an interim Secret level DoD Security Clearance is required.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.

Primary Location United States-Illinois-Scott AFB

Req ID: ATE00031G