Jacobs ITSM Analyst in Scott AFB, Illinois

ITSM Analyst


Work for one of the world’s largest and most diverse full-spectrum solutions provider. Jacobs is looking for a talented individual to join our team supporting one of the nation’s most dynamic and far-reaching DoD organizations. Jacobs is looking for someone who is challenged in fast paced environments and willing to develop IT solutions and Implementation of IT Service Management (ITSM) processes.

As the ITSM Analyst, you will be developing, implementing, and maintaining IT Service Management (ITSM) programs and processes supporting the USTRANSCOM mission.

Overall Responsibilities include but not limited to:

  • Assists in the monitoring of ITSM activities for compliance with applicable rules and regulations.

  • Ensures operating manuals and procedural documents stay current when policies or processes change.

  • Audit and approve proposed changes, enforce change management policies and procedures, produce and publish change metrics, conduct training for change practitioners, and lead regularly scheduled change management meetings.

  • Create, update, maintain ITSM documentation

  • Explain and guide others through the process and address any low level process issues.

  • Develop effective working relationships at all organizational levels.



  • BS and 1 years of IT experience, or any combination of education and experience.

  • Position requires a minimum of 0-2 years of experience in ITSM

  • Certification in ITILv3 Foundations

Preferred qualifications for this position include:

  • An understanding of the IT Service Management Model, including industry best practices for ITIL processes, and success factors/KPIs.

  • Demonstrated experience with ITSM tools such as Remedy

  • The minimum of a Secret level DoD Security Clearance is required

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.

Primary Location United States-Illinois-Scott AFB

Req ID: I2S0003LP