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Jacobs Network Support Technician - Intermediate in Scott AFB, Illinois

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Your Impact:

Jacobs provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segments specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions.

Job Description:

The Intermediate Network Support Technician monitors and responds to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques. The selected candidate may interface with contractor support service groups to ensure proper escalation during outages or period of degraded system performance.

Responsibilities include, but are not limited to:

  • Assist with installation of terminals and associated hardware

  • Provide network server support

  • Requires strong knowledge of PC/Network communications hardware/software, in a multi-protocol environment, and network management software Install, operate, maintain, monitor, manage, and troubleshoot USTRANSCOM’s classified and unclassified networks (e.g., routers, switches, cabling, etc)

  • Support all networking backbone (physical, data, network, transport, and session layers of the OSI model) issues between internal Scott AFB networks, including USTRANSCOM, Air Force, SDDC, and external networks as required

  • Establish and implement network policies, procedures and standards and ensures their conformance with information systems and company’s objectives

  • Train users on network operation

  • Make changes in accordance with change and configuration management processes, within the prescribed process timelines

  • Maintain networks in accordance with applicable Defense Information System Agency (DISA) Security Technical Implementation Guides (STIGs), DoD/USTRANSCOM guidance, and commercial best security and engineering practices

  • Install and maintain the network transport medium (i.e., fiber, wireless, copper) to include user access drops at their desks Operate, proactively monitor, and maintain network connectivity within and between USTRANSCOM buildings, other Scott AFB buildings (as designated by the Government), Senior Officer Quarters, and network extensions to off-site locations (currently there are ten [10]) as assigned

  • Perform cryptographic circuit maintenance as required

  • Minimize disruption of day-to-day operations for planned upgrades IAW the USTRANSCOM ASI process

  • Maintain an annualized availability rating of 99.75% (metrics collected and reported monthly in MSR), not to include scheduled maintenance windows

  • Operate, maintain, and manage both secure and non-secure wireless communication infrastructure equipment and service within USTRANSCOM buildings - Examples of equipment and services include, but are not limited to, access points, wireless LAN controllers, security devices and applications, mobile device managers, and other related equipment and software used in providing wireless services

  • Provide support for Domain Name Server (DNS) and Simple Mail Transfer Protocol (SMTP) capability for classified and unclassified networks to support USTRANSCOM

  • Maintain inbound and outbound SMTP Gateway servers to support email traffic to and from the unclassified TRANSCOM.MIL/USTRANSCOM.MIL and classified TRANSCOM.SMIL.MIL / USTRANSCOM.SMIL.MIL domains

  • Configure and manage Internet Protocol (IP) address space and VLANs, issue IP addresses for new equipment/workstations and troubleshoot IP address issues with outside agencies

  • Configure and maintain USTRANSCOM Commander’s Travel Kits that provide both classified and unclassified network capability over broadband, Integrated Services Digital Network (ISDN), and internet connections while on the road

  • Review and provide technical solutions and costing (TS&C) for network centric service requests within three (3) business days of the request

  • Implement approved network centric service requests within ten (10) business days of approval, provided the necessary hardware is available

  • Respond to service desk incident and request fulfillment actions

Provide support on an on-call basis after duty hours with a two (2) hour response time to begin work

Here’s What You’ll Need:

Qualifications - External

This position requires 5 or more years of experience with a BS/BA desired.

An IAT Level II certification is required.

The minimum of a Secret level DoD Security Clearance is required.

Essential Functions

Physical Requirements

Requires sitting for extended periods of time at a desk/computer terminal (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.

Work Environment

Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%).

Equipment and Machines

Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.


Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%).

Other Essential Functions

Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. The minimum of an interim Secret level DoD Security Clearance is required.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.

#ANSDefense #MOIP

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.