Jacobs PC Systems Lead in Scott AFB, Illinois
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Jacobs is seeking a qualified Information PC System Specialist professional to support the IT Service Management (ITSM) contract at Scott AFB, IL. Jacobs provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segments specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions.
The PC Systems Specialist performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems. The selected candidate will work on moderately complex applications and confer with end users to determine types of hardware and software required. In addition, they will write programs to fulfill requirements or select appropriate off-the-shelf software and modify it to suit. Additional responsibilities include:
Provide remote and/or desk side support to USTRANSCOM users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing and utilizing servers and peripherals
Respond to alerts when received and take appropriate action
Train end users in use of equipment and software
Maintain or utilize telecommunications protocols
Install new hardware and maintain existing hardware
Apply Government approved operating system updates and/or patches
Maintain a whitelisting capability for application for use on the desktop (e.g. Applocker)
Troubleshoot and resolve system problems or issues to increase system reliability and enhance overall system performance
Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals
Configure and maintain network settings on USTRANSCOM’s end-user devices
Remediate and resolve vulnerabilities identified during monthly security scans to ensure all USTRANSCOM end-user devices are in compliance
Respond to Classified Message Incidents (CMI) and take appropriate action to remediate issues
Respond to incidents in the performance of this subtask IAW paragraph 1.6, Incident Priority and Escalation Matrix
Document maintenance actions in the ITSM system
When required, Transport workstations to and from customer work area within one (1) business day for on-site customers and two (2) business days for customers off-base within the local area, configure and connect workstation, and test workstation for functional operation
Support Problem Management activities and document workarounds, and identify the root causes of problems
Support the Event Management process by providing thresholds and key performance indicators to monitor end-user device service
End-users’ device support may be extended to 24 hours per day and 7 days per week during real-world events, contingencies, exercises, or as requested by the Government
Here’s What You’ll Need:
This position requires 5 years of experience and a BS/BA degree.
A DoD 8570 IAT Level II certification
The minimum of a Secret level DoD Security Clearance
Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.
Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%).
Equipment and Machines
Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.
Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one-hour advance notice. Overtime is infrequent, but important when required (1%). Must be able to support 24-hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification.
Other Essential Functions
Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. An IAT Level II certification is required. The minimum of a Secret level DoD Security Clearance is required.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) .