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Jacobs System Administrator – Associate in Scott AFB, Illinois

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Your Impact:

Jacobs is seeking a qualified System Administrator – Associate Intermediate professional to support the IT Service Management (ITSM) contract at Scott AFB, IL. Jacobs provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segments specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions.

The Associate System Administrator is responsible for maintaining the integrity of the operating system environment. Responsibilities include, but are not limited to:

Perform system software upgrades including planning and scheduling, testing, and coordination

Perform workstation and server administration setup

Coordinate disk space planning and management

Maintain growth statistics, space forecasts, tape libraries, and software and hardware inventories

Perform data backups and recoveries

Monitor and maintain continuity with system software licensing and maintenance agreement

Provide recommendations regarding hardware and system software planning and budgeting

Maintain production change control schedule and participates in change control

With the guidance of Senior System Administrators, the Associate System Administrator will:

Provide Tier II troubleshooting support for incidents within one (1) business day after receipt of request during normal business hours.

Respond to hardware or software problems within 15 minutes of initial report during on-site hours and on an on-call basis after duty hours with a two (2) hour response time to begin work

Document troubleshooting and resolutions in an automated tool

Monitor, maintain, and optimize operating systems, applications, and vendor specific software supporting the servers and peripheral equipment

Maintain C2, business and office information system accounts

Perform account and access management for servers, out-of-band systems, specified applications and databases

Perform software installations and upgrades to operating systems and layered software packages

Schedule installations and upgrades and maintains them in accordance with established IT policies and procedures

Monitor and tune the system to achieve optimum performance levels

Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions

Ensure data/media recoverability by implementing a schedule of system backups and database archive operations

Support media management through internal methods and procedures or through offsite storage and retrieval services

Configure and maintain print devices to include establishing print queues on USTRANSCOM’s print servers and maintaining detailed documentation pertaining to the configuration and location of each device

Develop and promote standard operating procedure

Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines

Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation


Here’s What You’ll Need:

The selected candidate must have the following:

Knowledge of Microsoft Windows, Red Hat Linux, and Solaris Operating Systems

Knowledge of the operation and maintenance of both physical and virtual servers

The ability to support 24-hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification

The ability to support roughly 3 contingency/emergency/exercise periods per year

Some travel is expected for this role and is estimated at 10-15%.


This position requires a Bachelor’s degree or a total of 4 years of related experience.

An IAT Level II certification is required.

The minimum of a Secret level DoD Security Clearance is required.

Essential Functions

Physical Requirements

Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.

Work Environment

Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%).

Equipment and Machines

Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.


Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one-hour advance notice. Overtime is infrequent, but important when required (1%). Must be able to support 24-hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification and roughly 3 contingency/emergency/exercise periods per year.

Some travel is expected for this role and is estimated at 10-15%.

Other Essential Functions

Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. An IAT Level II certification is required. The minimum of a Secret level DoD Security Clearance is required.

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Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language. (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf)