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Jacobs Systems Engineer – Senior in Scott AFB, Illinois

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Your Impact:

Jacobs is seeking a qualified System Administrator - Senior professional to support the IT Service Management (ITSM) contract at Scott AFB, IL. Jacobs provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segments specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions.

Under general direction, the Senior System Administrator is responsible for activities related to system administration. Responsibilities include, but are not limited to:

  • Assign personnel to various projects, direct their activities, and evaluate their work

  • Ensure Tier II troubleshooting support for incidents occurs within one (1) business day after receipt of request during normal business hours

  • Ensure long-term requirements of systems operations and administration are included in the overall information systems planning of the organization

  • Responsible for the installation, maintenance, configuration, and integrity of computer software

  • Implement operating system enhancements that will improve the reliability and performance of the system

  • Install, configure, and maintain operating system workstations and servers, including web servers, in support of business processing requirements

  • Ensure response to hardware or software problems occurs after duty hours with a two (2) hour response time to begin work

  • Document troubleshooting and resolutions in an automated tool

  • Monitor, maintain, and optimize operating systems, applications, and vendor specific software supporting the servers and peripheral equipment

  • Maintain C2, business and office information system accounts

  • Perform account and access management for servers, out-of-band systems, specified applications and databases.

  • Perform software installations and upgrades to operating systems and layered software packages

  • Schedule installations and upgrades and maintains them in accordance with established IT policies and procedures

  • Monitor and tune the system to achieve optimum performance levels

  • Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions

  • Ensure data/media recoverability by implementing a schedule of system backups and database archive operations

  • Support media management through internal methods and procedures or through offsite storage and retrieval services

  • Configure and maintain print devices to include establishing print queues on USTRANSCOM’s print servers and maintaining detailed documentation pertaining to the configuration and location of each device

  • Develop and promote standard operating procedure

  • Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines

  • Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation

The selected candidate must have the following:

  • Experience with design, configuration, deployment, and tuning of a windows domain.

  • Ability to work with vendors such as Microsoft, VMWare, Quantum to assist in the design, implementation and integration of new concepts and functionality to the existing architecture.

  • Experience leading a team and performing related administrative tasks

  • Demonstrated experience operating and maintaining both physical and virtual servers

  • The ability to support 24-hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification

  • The ability to support roughly 3 contingency/emergency/exercise periods per year

Here’s What You’ll Need:


This position requires 10 years of experience and a BS/MS is desired.

An IAT Level II certification is required.

The minimum of a Secret level DoD Security Clearance is required.

Essential Functions

Physical Requirements

Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.

Work Environment

Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%).

Equipment and Machines

Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.


Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%). Must be able to support 24 hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification and roughly 3 contingency/emergency/exercise periods per year.

Some travel is expected for this role and is estimated at 10-15%.

Other Essential Functions

Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. An IAT Level II certification is required. The minimum of a Secret level DoD Security Clearance is required.

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Jacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law.