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Jacobs On-Site Support Representative in Seymour Johnson, North Carolina

On-Site Support Representative

Description

Jacobs is a global technology company, delivering solutions for a more connected, sustainable world. We test, operate, sustain, and secure critical infrastructures and weapons systems using unique technology application and agile software development capabilities to improve mission capability and operational readiness. Jacobs' deep experience with advanced technology systems and our wide-ranging program support capabilities work together to make us a premier partner to aerospace and defense clients locations around the world.

We are looking for an On-Site Support Representative to support the Patriot Excalibur (PEX) program atSeymour Johnson AFB, NC.

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  • This position is not yet funded.\

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Patriot Excalibur (PEX)is USAF software used to automate processes such as scheduling, training, andstandardization/evaluation in squadron sized units using an Agile softwareengineering approach. The successful candidate will be responsible for workingwith the team to provide guidance on real world utilization of PEX and conducttest activities.

Under governmentaldirection, provide dedicated, on-site support for customized applications,interfaces, and systems administration requested by Major Commands. Interactwith government customers to support PEX implementation, upgrades anddisposition.

Work scopemay include any/all of the following duties:

  • Coordinate with base Small Computers and Communications support agencies to ensure PEX is installed and operating correctly

  • Assist military personnel with the installation of PEX servers and clients, including non-scheduled updates and/or patches to applicable servers and clients

  • Oversee PEX implementation, upgrades, and disposition; ensure local hardware is compatible with PEX software

  • Manage PEX security permission levels, user list, and access levels

  • Provide initial, continuity, or refresher training to local users on-site in the operations of PEX features and upgrades

  • Troubleshoot PEX software problems found by the user at the unit or squadron to provide problem identification, resolution and tracking to include logging the problem, duplicating through testing and analyzing until a resolution is found

  • Maintain control and cognizance over USG unclassified/classified data.

Assist military personnel with the installation of PEX servers and clients, including non-scheduled updates and/or patches to applicable servers and clientsOversee PEX implementation, upgrades, and disposition; ensure local hardware is compatible with PEX softwareManage PEX security permission levels, user list, and access levelsProvide initial, continuity, or refresher training to local users on-site in the operations of PEX features and upgradesTroubleshoot PEX software problems found by the user at the unit or squadron to provide problem identification, resolution and tracking to include logging the problem, duplicating through testing and analyzing until a resolution is foundMaintain control and cognizance over USG unclassified/classified data.

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  • _ This list is not intended to be all-inclusive and maybe expanded to include other duties and responsibilities.

Qualifications

Bachelors degree from anaccredited college or university in Computer Science, Information Systems,Engineering, or other related discipline and 4 years of relevantexperience. Four years of progressive/related experience can besubstituted for the degree.

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  • Must have an activeSecret clearance prior to hire\

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Knowledge, skills &abilities required:

  • Four years’ experience administering infrastructure support to mainframe and/or client server systems and/or DoD systems is required.

  • Dependent upon local unit requirements, knowledge of networking hardware/software over classified and unclassified government networks may be required.

  • Patriot Excalibur experience highly desirable.

  • Operating flying and non-flying experience in training, Stan/Eval, scheduling, and readiness experience is desirable.

  • Dependent upon local unit requirements, be knowledgeable on the core systems and database management and maintain control over certified PEX systems.

  • Must have ability to interact with and provide timely support to government customers

  • Air Force experience in one of the following backshop areas: Training, Stan/Eval, Scheduling, and/or Unit Readiness Tracking is highly desirable.

Training & Certifications:

  • Must be able to achieve a DOD 8570 level 1 certification within six months of hire date.

  • Performance Work Statement (PWS) may define and require specialized training and/or Certifications in order to effectively satisfy work requirements.

  • Training for specialized PWS requirements will be provided

Guidelines (level ofsupervision required to perform):

  • Must be able to work independently but within the framework established by the supervisor and/or customer.

Complexity oftasks/responsibilities:

  • Must be able to identify and analyze important factors and conditions in order to recognize and apply an understanding of interrelationships, and anticipate customer need.

  • Must decide course of action based on analyses of the subjects and issues related to the assignments and select the appropriate course of action from acceptable alternatives.

  • Must be able to work independently and with minimal to no supervision

Positionssupervised:

None

EssentialFunctions/Requirements:

Physical Requirements: Sedentary: involves sitting most of thetime buy may involve walking or standing for brief periods of time. Exerts up to 10 lbs. of force to lift, carry, push, pull or otherwise moveobjects.

Work Environment:

Cubical environment in aconfined/restricted work area.

Criticality ofAttendance:

Must be able to workwithin the shift hours of 7:00 a.m. and 6:00 p.m.

With the exception ofSTD/LTD/FMLA & approved time off, attendance is considered essential. Must be flexible to support the customer.

Equipment and Machines:

Standard officeequipment and machines: personal computer, scanner, copy machine, telephone,printer, fax machine, and other office equipment including desk supplies.

Travel Requirements:

Occasional travelrequired.

Other Essential Functions:

Must be able to secureand maintain a DoD security clearance.

Must be a U.S. Citizen

Must pass drug testing.

Must be able to read andwrite effectively in English.

Must embrace BeyondZero/Safety principles of Jacobs to include; adhering to safe work practicesand standards while performing daily tasks, taking responsibility for own andcoworkers’ safekeeping and encouraging others to work safely.

Must maintain a positivework atmosphere by behaving and communicating in a manner to get along withcustomers, clients, co-workers and management.

Must perform workactivities requiring interaction, negotiating, instructing, supervising,persuading or speaking with others.

Must be able to workunder supervision and respond appropriately and professionally to criticismfrom a supervisor.

Must be able to read andwrite effectively in English.

Must embrace BeyondZero/Safety principles of Jacobs to include; adhering to safe work practicesand standards while performing daily tasks, taking responsibility for own andcoworkers’ safekeeping and encouraging others to work safely.

Must maintain a positivework atmosphere by behaving and communicating in a manner to get along withcustomers, clients, co-workers and management.

Must perform workactivities requiring interaction, negotiating, instructing, supervising,persuading or speaking with others.

Must be able to workunder supervision and respond appropriately and professionally to criticismfrom a supervisor.

#cjpost

Work Environment:Cubical environment in aconfined/restricted work area.Criticality ofAttendance:Must be able to workwithin the shift hours of 7:00 a.m. and 6:00 p.m.With the exception ofSTD/LTD/FMLA & approved time off, attendance is considered essential. Must be flexible to support the customer.Equipment and Machines:Standard officeequipment and machines: personal computer, scanner, copy machine, telephone,printer, fax machine, and other office equipment including desk supplies.Travel Requirements:Occasional travelrequired.Other Essential Functions:Must be able to secureand maintain a DoD security clearance.Must be a U.S. CitizenMust pass drug testing.Must be able to read andwrite effectively in English.Must embrace BeyondZero/Safety principles of Jacobs to include; adhering to safe work practicesand standards while performing daily tasks, taking responsibility for own andcoworkers’ safekeeping and encouraging others to work safely.Must maintain a positivework atmosphere by behaving and communicating in a manner to get along withcustomers, clients, co-workers and management.Must perform workactivities requiring interaction, negotiating, instructing, supervising,persuading or speaking with others.Must be able to workunder supervision and respond appropriately and professionally to criticismfrom a supervisor.Must be able to read andwrite effectively in English.Must embrace BeyondZero/Safety principles of Jacobs to include; adhering to safe work practicesand standards while performing daily tasks, taking responsibility for own andcoworkers’ safekeeping and encouraging others to work safely.Must maintain a positivework atmosphere by behaving and communicating in a manner to get along withcustomers, clients, co-workers and management.Must perform workactivities requiring interaction, negotiating, instructing, supervising,persuading or speaking with others.Must be able to workunder supervision and respond appropriately and professionally to criticismfrom a supervisor.#cjpost

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.

Primary Location United States-North Carolina-Seymour Johnson

Req ID: ATE0003J8

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