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Jacobs Customer Engagement Program (Outreach) Officer in Singapore Countrywide, Singapore

Customer Engagement Program (Outreach) Officer



... we showed you how we're solvingthe world’s greatest challenges by transforming intangible ideas intointelligent solutions for a more connected, sustainable world?

Our People& Places Solutions business – reinforces our drive to improve the lives ofpeople everywhere and epitomises the "why" of what we do – the tremendouspositive impact and value our solutions bring to our communitiesand society as a whole. From facilities delivering life-saving therapiesand ensuring clean water to enabling the connection of people through all modesof transportation and providing access to technology – we're integrating amultitude of these solution elements to build the smart environments oftomorrow.

About the opportunity

Our bodies and environment all depend on water, it isthe building block that supports all life. Water issues are becomingincreasingly prominent as we struggle with disparity between water availabilityand demands, water pollution, and competition for limited water resources. AtJacobs, we recognize these challenges and our engineers, scientists, andplanners are working together with clients to find the right solutions to theirwater challenges.

Our Water business is currently working on a very exciting project,Advanced Metering Infrastructure (AMI) across the island. We are seeking for aCustomer Engagement Program (Outreach) Officer to be part of the project team.


  • Coordinatewith the project team to ensure stakeholder feedback is incorporated intoprogramme materials; andSolicitfeedback from customers on the portal and app.

  • Communicateand arrange all logistic arrangements with account holders, property owners,management corporations, Resident Committees, Citizen’s ConsultativeCommittees, Town Councils etc.;

  • Distributematerial such as circulars, brochures, letters and notices and to brief andexplain to account holders, property owners, occupiers and residents on the AMIprogramme. Preparation and timely delivery of such materials and prompt updateor removal of expired materials shall be ensured;

  • Generateand submit summary and management reports on the PR work progress and scheduleson a weekly basis; andtheprogress of the PR Programme which includes PR work summary, performance reviewof AMI contractor PROs, summary of public feedback and the monitoring ofsensitive areas/property owners, account holders or occupiers, etc. shall bepresented in the monthly progress meetings and reports.

About you

To be a successful candidate, you shall possess minimum Diploma or Degree with a relevant experience in the Customer Engagement/Public Relations isnecessary to manage public relations matters and reach out, engage, educate andliaise with property owners, occupiers and residents on all matters relating tothe program.

Jacobs.A world where you can.

From our inclusive employee networks, to ourpositive mental health champions – we’re committed to drivinga culture of caring where you can be you. Joining Jacobs not onlyconnects you locally but globally - and together, our diverseperspectives and unique backgrounds power our collective strength. Wecollaborate and share! By supporting one another, we all succeed.

With safety and flexibility always top ofmind, we’ve gone beyond traditional ways of working so you havethe support, means and space to maximise your potential. You’lluncover flexible working arrangements, benefits and opportunitiesto do good too – from participating in our globalgiving and volunteering program, to exploring new andinventive ways to help our clients make the world a better place. Nomatter what drives you, you’ll discover how you can cultivate, nurture andachieve your goals – all at a single global company.

Start your Jacobs career with a company that inspires and empowers youto deliver your best work so you can evolve, grow and succeed – today and intotomorrow.   

Pleasenote: If you are being represented by arecruitment agency you will not be considered, to be considered you will needto apply directly to Jacobs.

Job Planning & Consulting

Primary Location Singapore-Singapore Countrywide-Singapore-SG Singapore - 150 Beach Rd 1

Job Type Experienced

Req ID: ASI0001AJ