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Jacobs Facilities Support / Receptionist in Stockton On Tees, United Kingdom

Your Impact:

Jacobs are recruiting for an individual to support day-to-day operations of facilities services and activities within our Stockton office. The facility support function consists of a variety of roles in support of daily operations and may include reception, mailroom, general facility operations, maintenance or driver.

The successful individual will be expected to perform some or all of the following tasks:

Reception / Front Desk

  • Answer and appropriately direct incoming calls.

  • Greet visitors; determine nature of business and direct to appropriate individual.

  • Ensure completion of any visitor management tasks including review of Office Safety Induction Presentation.

  • Maintain guest and visitor sign in/out; oversee the distribution and return of employee and visitor access badges.

  • Assist in building or suite access control and the maintenance of a safe, healthy, and secure office.

  • Maintain local contact lists, if appropriate.

  • Maintain neat and organized front office area.

  • Manage conference room use, reconcile conflicts, and post schedules (if appropriate).

  • May assist with meeting setup, including procuring food and equipment.

  • May perform other duties in support of the facility team or general office, as needed.


  • Prepare and process incoming and outgoing mail (includes determining and affixing postage).

  • Maintain records on outgoing registered mail and packages and reconcile charging errors as needed.

  • Handle special requests for mail, package, shipping-freight services.

  • Ensure compliance with all legislation related to the handling and shipping of materials.

  • May assist with mass mailings (generating distribution lists, labels, etc.).


  • Respond to requests for facility maintenance or repair.

  • Ensure completion of routine and required building or equipment service.

  • Maintain equipment manuals and logs.

General Support

  • Purchase and stock office supplies.

  • Follow appropriate standard supply and related cost charging guidelines.

  • Respond to internal requests for facilities service or repairs and contact property management or external providers as appropriate.

  • Assist with tasks related to facility management and appearance.

  • Assist with facility Health, Safety, Security, and Environmental tasks in line with Beyond Zero.

  • Support Plan Beyond goals and tasks related to Office Sustainability.

  • Create or order Jacobs identification badges, and provide building or suite access card management.

  • Direct staff to corporate guidance on “best practices” for archiving, and coordinate box storage and retrieval.

  • Upkeep of floor plans, phone lists, and other office information.

  • May track office head counts or update other Facility related data as needed or requested.

  • Assist in preparation of space and resources for new hires or transfers.

  • In the event of an office remodel, reconfiguration, or move – provide support to Facilities project manager as requested.

  • Assist or manage internal furniture moves, reconfigurations, or installations as needed.

  • Serve as backup to Facility Lead on tasks related to local day-to-day operations. Cross train with Lead (or others as appropriate).

  • Other support to Real Estate Operations as needed or requested.

Additional notes

  • Responsibilities may require physical activity including some or all of the following: bending, stooping, walking, pushing, lifting up to 50 lbs., climbing stairs and / or ladders, sitting for long periods, and typing.

  • May perform tasks that are custodial in nature, including those related to office and break room/kitchen maintenance.

  • Role is office-based.

  • May require occasional after-hours work during a facility project or emergency event.

Here’s What You’ll Need:


  • Some experience working in an office facilities role

  • Good IT Skills

  • Good interpersonal skills

  • Ability to proactively identify issues and take steps to rectify accordingly

Why Jacobs?

We clear the way for inventive thinking so you have the support, means and space to deliver the boldest solutions for the extraordinary and every day. Jacobs. A world where you can.

Our Culture:

We’re invested in you and your success. Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees.

We aim to make inclusion and diversity core attributes of our identity, embedded in all our employment and business practices in all locations. We know that if we are inclusive, we’re more connected, and if we are diverse, we’re more creative.

Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit http://www.vercida.com to view and access our roles.

As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.

If you have any queries regarding the application process, please contact the team here (https://www.jacobs.com/contact/careers2) .

Successful candidates will be asked to complete a Baseline Personnel Security Standard Pre-Employment check and will be required to undergo various checks including: Identity, Right to Work; Employment/Education History and Criminal Record. If you are unable to meet this and any associated criteria, then your employment may be delayed or rejected.

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.