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Job Information

Jacobs Remedy BMC Engineer in Tampa, Florida

Remedy BMC Engineer

Description

REMEDY / BMC ENGINEER

Mission Statement

Jacobs is seeking a qualified Information Technology (IT) professional to support the USSOCOM SITEC II Enterprise Operations and Maintenance (EOM) contract. Your career at Jacobs enables USSOCOM to fulfill its mission to “Provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks.” As a member of our team, you will support the vice president of the Enterprise Operations Group (EOG) as we partner with SOF military and civilian members to provide world-class IT services and support that connects over 60,000 users around the world in the areas of software development/maintenance, network services, security, end-user computing, and test and evaluation.

Job Description

Remedy/BMC Engineers require strong analytical and problem-solving skills, and must be knowledgeable about implementing IT Service Management (ITSM) and other IT practices to optimize, transform, and ensure the Government’s compliant, efficient, and effective use of the Remedy/BMC software platform. Remedy/BMC Engineers will architect and deliver end-to- end automated solutions that include the technical implementation of ITIL processes, workflow customization, ticketing design, process automation, report development, dashboard creation, and system configurations.

Typical duties include:

  • Architecting and delivering new end-to-end automated solutions in Remedy/BMC

  • Designing, implementing, testing, and debugging new Remedy/BMC ticket designs, workflows, automated processes, reports, and dashboards

  • Working with Remedy/BMC administrators to define and document new requirements

Qualifications

Clearance Requirements: TS/SCI

EducationalRequirements: N/A

CertificationRequirements:

  • DoDD 8570.01-M IAT II or higher

AND

  • BMC accreditation, certification, orequivalent in ITSM Development, ITSM Administering, or Discovery

Experience Requirements:

  • At least four years of experience inRemedy/BMC development in programs and contracts of similar scope, type, andcomplexity is required.

Essential Functions

Work Environment

  • Work will be performed inside a large facility.An inside environment may be a cubicle (considerations: close quarters, low tomoderate noise, bright or dim lighting).

  • Work assignments vary based on clientrequirements.

  • Work may include travel with the military toparticipate in exercises in austere conditions

  • Outside work may include various environmentalconditions including hot, dusty, cold, icy and windy climates.

PhysicalRequirements

  • Sitting at desk. Phone use and PC or laptop.Filing required. May require lifting and carrying boxes of supplies or files upto 25 lbs. Extended periods of sitting while on PC/laptop or phone.

  • May require climbing, working at heights and insmall confined spaces such as under raised floors, inside closets and serverracks. Must be able to sit, stoop, kneel or crouch for long periods oftime. Work in noisy areas with hotterand colder temperature than standard office environmental conditions. Lift andtransport equipment up to 50 pounds.

Equipment andMachines

  • General office equipment, which includes:telephone, fax machine, copier, PC/laptop, and other miscellaneous officeequipment.

  • Servers, switches, routers and other computerequipment that supports the network environment.

  • Operating hand tools, power tools, ladders andtest equipment.

  • May require operating motor vehicles.

Attendance

  • Regular attendance in accordance with establishedwork schedule is mandatory.

  • It is important to be able to work anyshift/designated hours required.

  • You may be asked to continue performance insupport of a war, contingency, or exercise

  • You may be asked to continue performance duringinclement weather or other conditions when others are not permitted to work

  • Position may require night and weekend work andcould include travel with the military to participate in operations/exerciseslocated in areas with field conditions

Travel

  • Continental and Oversees travel may berequired. It is important to maintain acurrent passport.

Other EssentialFunctions

  • Employment is contingent upon obtaining allrequired certifications within the timeframe specified in a waiver by thegovernment (if applicable) and maintaining required certifications through theduration of the contract. Failure to obtain/maintain required certificationswill result in disqualification for this position and could result intermination.

  • Candidate must exhibit a professional behaviorthat promotes teamwork, fosters cooperation, and enhances productivity in theworkplace. Must be well organized with the ability to coordinate, prioritizeand execute multiple tasks simultaneously in a high-pressureenvironment. Ability to communicate verbally and in writing to workeffectively with a variety of government, military and contractor personnel atall levels.

  • Candidate must be able to interface effectivelywith individuals at all levels of the organization.

  • Grooming and dress usually business casual, butdependent on client’s standards. Must not pose a safety hazard to employeesworking in the same general area.

  • The position for which you are applying forrequires a US government security clearance. This is to advise you, that shouldyou be extended an offer, if you possess a dual citizenship (i.e., citizen ofthe US and another country), to be granted a clearance you will be required torelinquish your citizenship in the foreign country.

#SITEC #I2S #MOIP

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

Job Information Technology

Primary Location United States-Florida-Tampa-20315-ESCM

Job Type Experienced

Travel No

Req ID: INT000161

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