Jacobs Jobs

Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology – we're integrating a multitude of these solution elements to build the smart environments of tomorrow.

Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.

Your Impact:

Jacobs is seeking a highly-motivated, detail-oriented individual with highly developed customer service and organizational skills who understands the building permitting process to join our Tucker, GA team. Responsibilities will be to manage the front permit desk, provide customer service and support to architects, engineers, contractors, and the public with general and technical information related to building regulations and permitting, as well as coordinating the building permitting process. This will be a critical position in demonstrating that the City of Tucker provides excellent customer service.

Our Permit Coordinator:

• Coordinates permit applications from initial intake to final issuance, including but not limited to accepting applications, reviewing for completeness, processing applications through permitting software, routing, monitoring and releasing plan review comments, processing resubmittals, obtaining outside approvals, calculating fees, and issuing permits.

• Monitors permit applications throughout the process in order to provide information to the customer and ensure efficient movement of applications throughout the process.

• Review and process Certificate of Occupancy and Certificate of Completion requests.

• Provides support to all walk-in customers, answers emails and phone calls for building department.

• Maintain current knowledge of permits, code requirements and related City ordinances.

• Guarantee and facilitate a seamless a building and land development review process.

• Participate in departmental meetings, help identify permit problems and develop solutions. Assist in implementing procedural changes when needed.

• Works as a liaison between building, land development, planning & zoning, city engineer, DeKalb Fire, and DeKalb Watershed Management; facilities communication and a positive working relationship amongst all departments.

• Schedules building inspections, answers inquiries about inspection results.

• Maintains address database in BS&A.

• Maintains all files for building department, tracks weekly building department data, and processes documents per Record Retention Policy.

• Creates and maintains applications and educational information for the public that address our policies, processes, and regulations.

• Assist with Open Records Requests.

• Files month-end and year-end building department activity reports with state agencies and national reporting services.

• Performs other duties as assigned, including cross training with other departments to cover absences, equalize peak work periods, or balance the workload.

Here’s What You’ll Need:

• Possess the ability to positively interact with the other staff members, the general public, contractors, government entities, and other clientele

• Must be able to perform multi-task operations with frequent interruptions.

• Internal and external customer service skills

• Oral and written communication skills

• Time management skills

• High School Diploma or GED

• Five (5) plus years of customer service experience

• Five (5) plus years of administrative experience

• Basic filing and numbering skills

• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook

• Possess a valid state driver’s license with a clean driving record with no major infractions

Ideally, you'll also have:

• Five (5) years of experience with a municipal building department or in the construction industry

• Experience with building permit applications, processing, and fee assessment procedures

• Experience with permitting software packages and document management software

• Knowledge of construction terminology, construction plans, and permitting process, including permitting software

• Permit Technician Certification ICC (International Code Council)

• Proven self-starter, proactive, ability to plan, multitask, prioritize and organize workload

• Demonstrated organizational skills and ability to pay close attention to details

• Ability to perform accurate arithmetic calculations

• Ability to use a computer with speed and accuracy

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) .

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.