Jacobs HR Transaction Services Rep-REMOTE in Tullahoma, Tennessee
Critical Mission Solutions
Challenging Today. Reinventing Tomorrow.
We're invested in you and your success. Everything we do - whether Aerospace, Defense, Intelligence, Information Technology, Cybersecurity, Nuclear, Automotive, or Telecommunications - is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.
It's our promise to challenge the status quo as we redefine how to solve the world's greatest challenges, and transform big ideas into intelligent solutions for a more connected, sustainable world.
Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed –today and into tomorrow.
Under general supervision of the Manager, HR Operations Support (OS), the HR OS Representative delivers tier one employee support on various HR subject matters. The individual responds to employee inquiries and leadership requests, identifies issues and escalates as appropriate. The HR OS Representative provides technical, transactional, communication and systems support to all Employees, HR Delivery and Communities of Expertise (COE). The HR OS Representative monitors tickets in Global People Services (ServiceNow), answers phone calls and as needed distributes action items to team members while providing accurate, reliable and timely response to internal and external customers. This position is responsible for performing the duties with minimal supervision and instruction and a high degree of accuracy with superior customer service skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Handling and coordination of all aspects of the employee life-cycle such as hiring, terminations, pay changes and transfers
• Address a wide range of employee questions in a timely and complete manner
• Provide guidance on multi-state laws, regulatory requirements and compliance rules
• Process changes to health benefits, retirement and tuition
• Process transactional and operational data activities
• Respond to and resolve inbound tickets, calls, emails and walk ins from employees and external customers
• Administer HR policies and procedures that cover multiple HR areas
• Maintain confidentiality of department and employee information according to established practices
• Ability to organize and prioritize workload
• Ability to work independently with minimal supervision
• Adhere to metrics and Service Level Agreements (SLAs) where applicable
• Perform other duties and tasks, as required.
• Regularly scans knowledge to ensure relevant content is readily available to our employees
Jacobs health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include opportunities to work remotely, educational reimbursement, retirement benefits, employee stock purchase plan, health benefits, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.
Typical salary range for this position is $34,400 to $65,250 and is commensurate with experience relative to the position. For “remote” positions, salary to be offered is geographic dependent.
Here’s What You’ll Need:
Associates Degree or Equivalent Experience plus 2-4 years related experience or training
• 2 years customer service experience
• Solid understanding of various software/hardware
• Strong interpersonal and customer service skills
• Ability to work well across teams
• Strong verbal and written communication skills; demonstrated ability to communicate effectively with peers, management, employees and vendors
• Strong organizational and time management skills
• Strong attention to details
• Resourceful, organizationally savvy, agile
Physical Requirements of Position: Position will require heavy use of computing systems. Work may involve sitting or standing for extended periods of time. Position may require filing, typing, and reading from a computer screen. Must have sufficient mobility, included but not limited to: bending, reaching, turning, and kneeling to complete daily duties in a timely and efficient manner. No strenuous physical activity required.
Work Environment: Generally an office environment. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting). Needs to be able to work well with co-workers, customer, and all levels of management. No hazards on job or unusual environmental conditions.
Equipment and Machines: Ability to operate office equipment such as a personal computer, printer, copy machine, telephone, fax machine and other equipment including desk supplies and other work-related tools as required.
Attendance: Regular hours will be Monday – Friday 8:00am – 5:00pm. Regular attendance of scheduled hours is extremely important, but not critical, except for deadlines and meetings. Punctuality and regular attendance are necessary to meet deadlines. Must exhibit flexibility of work hours to adjust to surge situations based on critical mission requirements.
Other Essential Functions: Must demonstrate professional behavior at all times when dealing with customers, management, and co-workers. Must have clear, concise, and accurate communications skills in English, both verbal and written. Grooming and dress must be appropriate for the position and must not impose a safety risk to employees or others. Must maintain a positive work atmosphere by behaving and communicating in a professional manner. Independent personal transportation to office or work site is required. Travel to and from customer’s locations and the test fields may be required to support projects. This may involve airline travel. In some cases, accommodations can possibly be made for POV, if necessary. When operating any vehicle for work purposes, must wear seat belt and in addition, no cellular devices are to be used when vehicle is in motion. Must take and pass a drug test and background check. Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation. Must be able to interface effectively with individuals at all levels of the organization. Must be willing to travel as needed.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) .
At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.