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Jacobs Quality Manager in Tullahoma, Tennessee

Challenging Today. Reinventing Tomorrow.

We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.

At Jacobs, we challenge the status quo and redefine how to solve the world's greatest challenges, transforming big ideas into intelligent solutions for a more connected, sustainable world.

Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow

Your Impact:

Join a team turning abstract ideas into realities. Collaborate with industry experts to develop solutions to mission-critical challenges, such as NASA’s return to the moon, the DoD’s national security initiatives, international automotive manufacturers’ development of fuel-efficient and electric vehicles, and the DoE’s energy research. At Jacobs, we tackle challenges in emerging technologies, cyber, intelligence, space exploration, energy transformation, and resiliency to ensure national security. As the world’s thinkers, visionaries, and doers, we disrupt the status quo and affect real, meaningful change in how we provide solutions to our customers, operate our business, and support communities.

Our Group specializes in the design, construction, and operation of unique and complex research and development facilities, including, as examples, wind tunnels (aerospace, automotive, and motorsports), rocket test stands, climatic chambers, jet engine test cells, acoustic chambers, altitude test facilities, captive trajectory systems, and nuclear facilities. Our projects span the automotive, motorsports, defense, nuclear, and aerospace markets. Recent clients include Audi, Boeing, BMW, Fiat Chrysler, Ford, Honda, General Motors, NASA, U.S. Air Force, U.S. Navy, U.S. Department of Energy, Volkswagen, confidential F1 motorsports clients, and many others in North America, Europe, and Asia.

Our capabilities and some recent project photos and videos can be found in the downloadable zip file at https://jtftp.jacobstechnology.com/. Use “anontg” as both the user name and password.

In this role you will be responsible for maintaining and implementing the ISO9001 Quality System across a multi-discipline technical organization in multiple offices. This position will provide you with an exciting opportunity to manage the overall Quality System, interface with upper management, project management, the engineering team, and customers. This position requires a self-starter, who can both work well independently and also in a team environment. Identifying, recommending, and implementing changes as part of Continuous Improvement is a critical part of this job.


  • Coordinate and/or perform quality audits to evaluate implementation of the management system and to identify areas for improvement.

  • Serve as the Quality Lead for offices in the Tullahoma (TN) and Bingham Farms (MI) area.

  • Update monthly metrics and upload them to internal website. Also participate in meetings with senior management to report on quality status and initiatives.

  • Develop audit schedules and survey schedules. Report results to senior management and track effectiveness of these quality processes.

  • Support the development and modification of management system documentation (e.g. procedures, work instructions and forms) and approve management system documents for assigned areas of responsibility.

  • Drive quality initiatives, challenge the group with innovative improvements, and identify root causes for quality issues.

  • Provide support as needed to ensure effective implementation of Management System (quality) processes and coordinate Employee Council initiatives/meetings.

  • Work with operations sites to facilitate process improvements. Evaluate the effectiveness of corrective actions taken.

  • Provide mentoring and training to increase awareness of requirements for quality.

  • Serve as liaison with Home Office to maintain alignment on quality processes and with external parties on matters relating to quality.

  • Track Performance Improvement Notices (PINs) associated with assigned locations and verify effectiveness of corrective actions taken.

Here’s What You’ll Need:


Two-year Associate degree or four-year Bachelor's degree preferred (in Quality, Business, Engineering or other applicable field) plus a minimum of 2 years of relevant experience. Although not required, experience in quality system implementation and oversight is desired.

Skills required include:

  • Communicates effectively both in writing and verbally. Detail oriented and organized.

  • Self-motivated requiring little direct supervision and taking initiative when warranted

  • Able to understand work activities and technical concepts to a level that will allow the process activities to be documented in flow diagrams and work instructions

  • Able to identify, recommend, and implement process improvements

  • Demonstrates a positive and professional attitude on all assignments

  • Skill, tact, diplomacy and proficiency in working with and communicating with all levels of staff to maximize overall group effectiveness and meet organizational goals

  • Builds positive/effective relationships with clients and co-workers and demonstrates focus on satisfying both internal and external customers

  • Influences and motivates others positively

  • Understanding of document storage, controlled access and document configuration

  • Shows commitment to safe work practices and established standards and procedures. Accepts responsibility for own safety as well as that of others.

Essential Functions

Will need to wear appropriate PPE (e.g., steel toed shoes, safety glasses, etc.) when working at a lab, construction or operations site. Participation in activities at our operations and maintenance sites will be required to develop an in-depth understanding of our processes and evaluate hazards.

This job will involve working in both an office environment and at operations sites.

Requires travel to support offices/sites in other areas. Trips are approximately 12 times per year and 2 to 3 days duration. Training may require additional travel during the first year.

Requires use of PC/laptop and associated software (e.g., Word, Excel, Visio, PowerPoint), and other standard office equipment (e.g., copier, etc.). Requires interface with large databases and graphic software.

Work arrangement is for work to be performed in the office (baseline) during core business hours. Hybrid work arrangement possible for proven performers and depending on project responsibilities.

Must take and pass pre-employment screening, drug screening and background check.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) .