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Jacobs UC Engineer - Tier II in Warrenton, Virginia

Your Impact:

Jacobs is seeking a Tier II UC Engineer to provide onsite support to our federal client in Warrenton, VA.

The mission of the Jacobs Lone Wolf Team is to operate and maintain the Distributed Continuity Integrated Network - Top Secret Enterprise Services (DCIN-TS ES). The DCIN-TS ES is a DoD provided, TS/SCI, integrated voice, video, and data, global communications network that facilitates collaboration among senior leaders and key staff.

Candidates are expected to have a strong work ethic and possess the ability to work as a critical member of a team in pursuit of mission objectives and in the support of our customers. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role you'll be able to rapidly adapt and learn how to operate the front and back end of new products and processes.


  • Creating and reporting all outage notifications and network related issues according to standard operating procedures

  • Ensuring compliance with network security policies and procedures

  • Troubleshooting common UC issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations

  • Participating in additional Tier II/III projects or upgrades as tasked

  • Providing After Action Reports (AARs) for Problem Management resolution



Here’s What You’ll Need:

Here’s What You Will Need:

  • 2-7 years of directly related experience

  • Technical knowledge of VoIP, software, hardware, and Telecommunications standards, Unified Communications Manager, Unity Connection, and Unified Presence

  • Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, Cisco CODECs and Cisco Meeting Server/Cisco Meeting Manager

  • Understanding of TCP/IP, H323, and SIP protocols

  • Understanding of signal flow

  • Comprehensive knowledge of network topology; along with networked hardware and software tools listed above

  • Critical thinking skills

  • Must meet DoD IAT Level II qualifications upon hire

  • Must have CCNA Collaboration certification

  • Experience with Microsoft Office applications such as Excel, Word, and Outlook

  • Experience using Microsoft SharePoint

  • Excellent written and communication skills


Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) .